Mercedes-Benz Electric Vehicle Ambassador

3 months ago

Minneapolis, United States Feldmann Imports Full time
Job DescriptionJob Description

Feldmann Imports is a family owned and operated Mercedes-Benz dealer. Our ability to perform at such a high level is directly related to the efforts of our talented team of professionals, and we're looking for more great people to join our team. We strive for excellence in everything we do while keeping a servant heart to leave a lasting legacy

Do you love to provide a customer service oriented experience? Do you have a positive personality? If you answered yes, then consider applying to join our motivated team

What We Offer

  • Quarterly Tenure Bonuses
  • Closed Holidays*: Thanksgiving, Christmas Eve, Christmas Day, New Year's Day, Memorial Day and Labor Day, 4th of July
  • Discounts on products and services
  • Medical, Dental and Vision Insurance
  • 401K Plan
  • Short Term Disability
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Saturday Lunches
  • Long term job security
  • Health and wellness

Responsibilities

  • Explain and demonstrate EQ vehicle features and technologies
  • Educate customers on charging networks and options, including home charging
  • Ensure dealership EQ vehicles are delivered as connected via Mercedes Me Connect and Mercedes Me Charge
  • Assist in the resolution of customer technology questions related to EQ technology
  • Assist with training dealership staff on EQ topics and Technologies along with awareness of local and federal tax incentives.
  • Assist dealership in the hosting of EQ related consumer events
  • Provide excellent Customer Service by creating a personalized experience for everyone.
  • Assist and educate customers on new technology and vehicle features.
  • Main point of contact for Vehicle Exchange Program and Service Guests at Guest Relations Center.
  • Assist with Training of Product Knowledge and Delivery processes to current and new employees.
  • Continuously develop product and automotive knowledge with ongoing coaching.
  • Perform high-quality, professional demonstrations of new/used vehicles.
  • Prep vehicles for delivery (bows, red carpet, chocolates, key chains)
  • Follow-up phone calls with all customers.
  • Solicit from Sales and Service Customers and work with our Media Specialist to get online reviews, testimonials and tagging Feldmann Imports on Social Media platforms.
  • Maintain a high level of professionalism and courtesy with both staff and guests.
  • Assist customers with Mercedes-Benz Accessory and apparel purchases as well as maintain display inventory.
  • Bring your ‘A game’ along with a positive attitude to work with you every single day.

Qualifications

  • Available to work flexible hours and weekends.
  • Self-starter mentality and ambitious spirit preferred.
  • Ready to learn new products and eager to improve.
  • Phenomenal communication skills with customers and team members.
  • Professional, well-groomed personal appearance.
  • Clean driving record and valid driver’s license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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