Technical Solutions Engineer

3 weeks ago

Santa Clara, United States Arista Networks Full time
Job DescriptionJob DescriptionCompany Description

Arista Networks is an industry leader in data-driven, client to cloud networking for large data center, campus and routing environments. Our switch systems have touched every corner of the market - from the data centers of the world’s largest cloud-computing companies to your local university’s server room, and every application in between. We design virtually all the hardware and software that goes into our products and it’s a badge we wear proudly. Our team is composed of experienced management and industry-leading engineering talent. Arista offers great benefits, work-life balance, and an environment that will challenge you to make a name for yourself in this industry.

Job Description

Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer (Cloudvision/CVaaS) at Arista Networks is a top-level engineer and equivalent to a Tier 3 or Escalation Engineer in most support organizations.

Our TSEs work together to support all of Arista’s products and the many network protocols and features focusing on Cloudvision Portal (CVP) / CVaaS and Cloud EOS. TSE will work directly with both the customer and the software and hardware development teams, as needed. The Cloudvision/ CVaaS/ Cloud EOS Products TSE team also performs all their own recreates in a dedicated lab environment.

At Arista, we believe that giving our customers direct access to a high-level engineer streamlines the support process and leads to customer satisfaction.

Responsibilities

  • Post-sales support for Arista products focusing on Cloudvision Portal (CVP / CVaaS).
  • Respond to customer product inquiries via telephone or email.
  • Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries.
  • Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities.
  • Troubleshoot problems with hardware/software applications and recommend corrective action.
  • Document customer communication and recurring technical issues to support product quality programs and product development.
Qualifications

  • Minimum of 1- 10 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering the network protocols and/or technologies.
  • Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC etc.), scripting (Python, etc.) and UI/UX workflows
  • General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.).
  • Working experience with Server virtualization highly desired (VMware ESXi, Microsoft Hyper-V, KVM, etc)
  • Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired.
  • Familiarity with
    • Programming/scripting (Python, shell) highly desired
    • Containers (Kubernetes, Docker, etc.) highly desired
    • Overlay platforms VMWare NSX, Cisco ACI highly desired
    • Linux OS navigation required
    • Ansible, Terraform
    • Public clouds (AWS, Azure, GCP)

The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required with the ability to triage effectively in order to function efficiently in this role. As we are continually releasing new features and products and thus a high aptitude for both learning and teaching are required.



Additional Information

The new hire base pay for this role has a pay range of $90,000 to $170,000. 

Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location. 

The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location. 

All your information will be kept confidential according to EEO guidelines.

  • Technical Solutions Engineer

    2 weeks ago

    Santa Clara, United States Arista Networks Full time

    Job DescriptionJob DescriptionCompany DescriptionArista Networks is an industry leader in data-driven, client to cloud networking for large data center, campus and routing environments. Our switch systems have touched every corner of the market - from the data centers of the world’s largest cloud-computing companies to your local university’s server...

  • Technical Solutions Engineer

    8 hours ago

    Santa Clara, United States Arista Networks, Inc. Full time

    Arista Networks is an industry leader in data-driven, client to cloud networking for large data center, campus and routing environments. Our switch systems have touched every corner of the market - from the data centers of the worlds largest cloud-computing companies to your local universitys server room, and every application in between. We design virtually...

  • Technical Solutions Engineer

    4 days ago

    Santa Clara, United States Arista Networks Full time

    Job DescriptionJob DescriptionCompany DescriptionArista Networks is an industry leader in data-driven, client to cloud networking for large data center, campus and routing environments. Our switch systems have touched every corner of the market - from the data centers of the world’s largest cloud-computing companies to your local university’s server...

  • Technical Solutions Engineer

    3 weeks ago

    Santa Clara, United States Arista Networks Full time

    Arista Networks is an industry leader in data-driven, client to cloud networking for large data center, campus and routing environments. Our switch systems have touched every corner of the market - from the data centers of the world’s largest cloud-computing companies to your local university’s server room, and every application in between. We design...

  • Technical Solutions Engineer

    2 weeks ago

    Santa Clara, United States Arista Networks Full time

    Arista Networks is an industry leader in data-driven, client to cloud networking for large data center, campus and routing environments. Our switch systems have touched every corner of the market - from the data centers of the world’s largest cloud-computing companies to your local university’s server room, and every application in between. We design...

  • Technical Solutions Engineer

    2 weeks ago

    Santa Clara, United States Arista Networks Full time

    Arista Networks is an industry leader in data-driven, client to cloud networking for large data center, campus and routing environments. Our switch systems have touched every corner of the market - from the data centers of the world’s largest cloud-computing companies to your local university’s server room, and every application in between. We design...

  • Solutions Architect

    1 day ago

    Santa Clara, United States Joinmotiv Full time

    Solution Design: Work closely with clients and internal teams to understand their defect inspection needs and challenges. Design comprehensive automation solutions that encompass imaging and motion hardware, software, control systems, and integration components. POC: Leverage inhouse and external imaging systems to solve complicated visual inspection imaging...

  • Technical Support Engineer

    1 day ago

    Santa Clara, United States Russell Tobin Full time

    What are we looking for in our Technical Support Engineer ? Position: Technical Support Engineer Location: Santa Clara, California (Hybrid Schedule)  Contract: 1 Year (Extension Likely) Pay Rate: $40-$45/HR DOE Position Overview: We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will...

  • Technical Support Engineer

    3 days ago

    Santa Clara, United States Russell Tobin & Associates Full time

    What are we looking for in our Technical Support Engineer ? Position: Technical Support Engineer Location: Santa Clara, California (Hybrid Schedule)  Contract: 1 Year (Extension Likely) Pay Rate: $40-$45/HR DOE Position Overview: We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support...

  • Principal Robotics Software Engineer

    6 days ago

    Santa Clara, United States Disability Solutions Full time

    Robotics and Digital Solutions, part of the Johnson & Johnson family of companies, is recruiting for a Principal Robotics Software Engineer. This position is located in Santa Clara, CA. At Johnson & Johnson Robotics and Digital Solutions, we're changing the trajectory of health for humanity, using robotics to enhance healthcare providers' abilities and...

  • Senior FPGA Engineer

    3 weeks ago

    Santa Clara, United States US Tech Solutions Full time

    *Job Title: Senior FPGA Engineer *Location: Santa Clara, CA *Duration: 12 months contract, Full-Time * Employment Type: W-2 Job Description: • Candidate will be responsible for FPGA implementation and create comprehensive functional test plans for the interface validation of IO controllers. • The candidate will execute functional test plans of...

  • Technical Support Engineer

    15 hours ago

    Santa Clara, United States NVIDIA Full time

    NVIDIA has been redefining computer graphics, PC gaming, and accelerated computing for more than 25 years. It's a unique legacy of innovation fueled by great technology—and dynamic people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and...

  • Technical Support Engineer

    2 weeks ago

    Santa Clara, United States Tranzeal Incorporated Full time

    Tittle - Technical Support Engineer – IntegrationsLocation- Santa Clara, CA / Hybrid Contract – 12+ months Important Note - Onsite Requirement: This position will also require onsite presence weekly on Wednesday and Thursday at the Santa Clara, CA / hybrid office. Duties: Overview:Provides technical support to field engineers, technicians, and product...

  • SLT Engineer

    2 days ago

    Santa Clara, United States Innova Solutions Full time

    Innova Solutions is immediately hiring for SLT Engineer in Santa Clara, CA Position type: FulltimeLocation: Santa Clara, CA (Onsite)As a SLT Engineer, you will:Job Description:System Level Test Engineer works on system level diag, verification and post-silicon validation of some of the industry's most complex semiconductor chips.What you'll be doing: Develop...

  • Japanese Bilingual Technical-Sales/Account Manager

    1 week ago

    Santa Clara, United States Activ8 Recruitment & Solutions Full time

    A global leader in Semiconductor Manufacturing Equipment is seeking a Japanese Bilingual Technical-Sales/Account Manager for a job opportunity located in Santa Clara, CA.Responsibilities of the Japanese Bilingual Technical-Sales Support Representative:Provide technical knowledge of Semiconductors to assist the sales team in their projectsOversee logistics of...

  • Senior FPGA Engineer

    3 weeks ago

    Santa Clara, United States US Tech Solutions Full time

    Duration: 12 months contract, Full-TimeEmployment Type: W-2Job Description:• Candidate will be responsible for FPGA implementation and create comprehensive functional test plans for the interface validation of IO controllers.• The candidate will execute functional test plans of IP using FPGA hardware & software validation tools, oscilloscopes, & logic...

  • Senior FPGA Engineer

    3 weeks ago

    Santa Clara, United States US Tech Solutions Full time

    Duration: 12 months contract, Full-TimeEmployment Type: W-2Job Description:• Candidate will be responsible for FPGA implementation and create comprehensive functional test plans for the interface validation of IO controllers.• The candidate will execute functional test plans of IP using FPGA hardware & software validation tools, oscilloscopes, & logic...

  • Senior Solutions Architect, Networking

    2 weeks ago

    Santa Clara, United States NVIDIA Full time

    NVIDIA is looking for an experienced network infrastructure Solutions Architect. Do you want to be part of a team that brings Artificial Intelligence (AI) hardware and software technologies to production in the field? We are looking for a networking savvy Solutions Architect to join the NVIDIA team focused on supporting accelerated networking for AI, Machine...

  • Technical Support Engineer, Integrations

    1 week ago

    Santa Clara, United States Cypress HCM Full time

    Technical Support Engineer, Integrations Overview: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line...

  • Technical Support, Service Management

    3 days ago

    Santa Clara, United States Cypress HCM Full time

    Job DescriptionJob DescriptionTechnical Support Engineer – Service ManagementPosition Overview:We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for our partners and customers. This includes developing subject matter expertise...