Technical Support Engineer

2 weeks ago

Santa Clara, United States NVIDIA Full time

NVIDIA has been redefining computer graphics, PC gaming, and accelerated computing for more than 25 years. It's a unique legacy of innovation fueled by great technology—and dynamic people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. NVIDIANS immerse themselves in a diverse, supportive environment that encourages everyone to do their best work. Join the team and see how you can make a lasting impact on the world.

NVIDIA Base Command Manager is used to power thousands of clusters worldwide, varying from a few to several thousands of nodes, and streamlining cluster provisioning, workload management, and infrastructure monitoring. It provides all the tools you need to deploy and run an AI data center. We take great pride in providing excellent, comprehensive support to our customers The Technical Support Engineer in this role will significantly impact and contribute to the overall success of our customers running their clusters with the NVIDIA solution.

What you’ll be doing:

  • Provide support to our customers for our Linux-based cluster management software product, ensuring customers get the help they require to support their clusters.

  • Collaborate with the development team to get the right information and to raise support tickets to the appropriate development team.

  • Become and serve as a subject-matter expert in any one of a number of areas.

  • Research and development tasks for customers or for internal use by our development team.

  • Work with the latest hardware (e.g. GPUs, FPGAs, AI accelerators, high-speed interconnects such as InfiniBand, Omni Path, and Gig-E) and software technologies such as parallel filesystems (e.g. Lustre, GPFS, BeeGFS, WekaIO), Jupyter, various ML frameworks and tools, Spark, Kubernetes, and Ceph.

What we need to see:

  • BS degree or equivalent experience in Electrical Engineering or related field.

  • 5 years of relevant, aligned experience, ideally in a customer facing role.

  • Proven research skills and interest in assisting customers to achieve their goals.

  • Experience in a technical customer-facing role.

  • Eagerness to learn and become an authority of our product.

  • Excellent written communication skills with the ability to easily convey complex technical information to consumable summaries.

  • In-depth knowledge of Linux.

  • Familiarity with typical Linux installations and their most common software elements.

Ways to stand out from the crowd:

  • Experience with high-performance computing and system administration would be an asset

The base salary range is 104,000 USD - 195,500 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

  • Technical Support Engineer

    2 weeks ago

    Santa Clara, United States Russell Tobin & Associates Full time

    What are we looking for in our Technical Support Engineer ? Position: Technical Support Engineer Location: Santa Clara, California (Hybrid Schedule)  Contract: 1 Year (Extension Likely) Pay Rate: $40-$45/HR DOE Position Overview: We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support...

  • Technical Support Engineer

    1 week ago

    Santa Clara, United States Collabera Full time

    Job DescriptionJob DescriptionPay Range $40 to $45We are seeking a Performance Support Engineer to join our Technical Support team.The role will involve managing and resolving challenging issues related to performance and instance availability.Will serve as the last point of escalation within the technical support department and will also mentor junior team...

  • Technical Support Engineer, Integrations

    3 weeks ago

    Santa Clara, United States Cypress HCM Full time

    Job DescriptionJob DescriptionTechnical Support Engineer, Integrations, 33106998Overview:Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds...

  • Technical Support Engineer

    7 days ago

    Santa Clara, United States Collabera Full time

    Pay Range $40 to $45 We are seeking a Performance Support Engineer to join our Technical Support team. The role will involve managing and resolving challenging issues related to performance and instance availability. Will serve as the last point of escalation within the technical support department and will also mentor junior team members in various...

  • Technical Support Engineer

    4 days ago

    Santa Clara, United States Collabera Full time

    Pay Range $40 to $45 We are seeking a Performance Support Engineer to join our Technical Support team. The role will involve managing and resolving challenging issues related to performance and instance availability. Will serve as the last point of escalation within the technical support department and will also mentor junior team members in various...

  • Technical Support Engineer, Integrations

    4 days ago

    Santa Clara, United States Cypress HCM Full time

    Technical Support Engineer, Integrations Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Overview: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical...

  • Technical Support Engineer

    1 day ago

    Santa Clara, United States Russell Tobin Full time

    What are we looking for in our Technical Support Engineer - Performance? Location: Santa Clara, CA (2 days a week) Duration: 12 months Pay rate: $35- $45 (Based on experience) Job Description The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on...

  • Technical Support Engineer

    4 days ago

    Santa Clara, United States Dice Full time

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Tranzeal, Inc., is seeking the following. Apply via Dice today! Job Title: Technical Support Engineer - Integrations Location: Santa Clara, CA This position will also require onsite presence weekly on Wednesday & Thursday Integrations gets a mix of issue...

  • Technical Support Engineer, Integrations

    3 weeks ago

    Santa Clara, United States Cypress HCM Full time

    Technical Support Engineer, IntegrationsOverview:Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds to situations where first-line product...

  • Technical Support Engineer, Integrations

    3 weeks ago

    Santa Clara, United States Cypress HCM Full time

    Technical Support Engineer, IntegrationsOverview:Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds to situations where first-line product...

  • Technical Support Engineer

    7 days ago

    Santa Clara, United States Russell Tobin & Associates Full time

    What are we looking for in our Technical Support Engineer - Performance? Location: Santa Clara, CA (2 days a week) Duration: 12 months Pay rate: $35- $45 (Based on experience)   Job Description The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support...

  • Technical Support Engineer

    3 days ago

    Santa Clara, United States Tranzeal Incorporated Full time

    Tittle - Technical Support Engineer – IntegrationsLocation- Orlando, FL / Hybrid Contract – 12+ months Important Note - Onsite Requirement: This position will also require onsite presence weekly on Wednesday and Thursday at the Orlando, FL / hybrid office.Hiring Manager Notes:Integrations gets a mix of issue types that typically center around there...

  • Technical Support Engineer

    3 weeks ago

    Santa Clara, United States Tranzeal Incorporated Full time

    Tittle - Technical Support Engineer – IntegrationsLocation- Santa Clara, CA / Hybrid Contract – 12+ months Important Note - Onsite Requirement: This position will also require onsite presence weekly on Wednesday and Thursday at the Santa Clara, CA / hybrid office.Hiring Manager Notes: Integrations gets a mix of issue types that typically center around...

  • Technical Support Engineer

    3 weeks ago

    Santa Clara, United States Tranzeal Incorporated Full time

    Tittle - Technical Support Engineer – IntegrationsLocation- Santa Clara, CA / Hybrid Contract – 12+ months Important Note - Onsite Requirement: This position will also require onsite presence weekly on Wednesday and Thursday at the Santa Clara, CA / hybrid office.Hiring Manager Notes: Integrations gets a mix of issue types that typically center around...

  • Technical Support Engineer

    3 days ago

    Santa Clara, United States Tranzeal Incorporated Full time

    Tittle - Technical Support Engineer – IntegrationsLocation- Orlando, FL / Hybrid Contract – 12+ months Important Note - Onsite Requirement: This position will also require onsite presence weekly on Wednesday and Thursday at the Orlando, FL / hybrid office.Hiring Manager Notes:Integrations gets a mix of issue types that typically center around there...

  • Senior Technical Support Engineer

    4 weeks ago

    Santa Clara, California, United States ServiceNow Full time

    Job Description What you get to do in this role:    The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts....

  • Performance Technical Support Engineer

    4 weeks ago

    Santa Clara, California, United States ServiceNow Full time

    Job Description What you get to do in this role: The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring...

  • Technical Support Engineer

    7 days ago

    Santa Clara, CA, United States Collabera Full time

    Pay Range $40 to $45 We are seeking a Performance Support Engineer to join our Technical Support team. The role will involve managing and resolving challenging issues related to performance and instance availability. Will serve as the last point of escalation within the technical support department and will also mentor junior team members in various...

  • Technical Support, Service Management

    2 weeks ago

    Santa Clara, United States Cypress HCM Full time

    Job DescriptionJob DescriptionTechnical Support Engineer – Service ManagementPosition Overview:We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for our partners and customers. This includes developing subject matter expertise...

  • Technical Support Engineer

    4 days ago

    Santa Clara, United States Couchbase Full time

    The Cloud Support Engineer is the most critical role at Couchbase. You will be the face of the company externally when discussing solutions, building relationships with our customers, and providing valuable feedback internally to our engineering teams to help improve our products and services. You’ll be joining a team and company where you will be...