Customer Service Representative
4 weeks ago
- 401(k)
- 401(k) matching
- Competitive salary
- Paid time off
Job Description: Sheila Metzger Agency, LLC is looking for an outgoing, motivated individual to provide superior customer service for potential and existing customers.
About Sheila Metzger Agency, LLC: Sheila Metzger Agency, LLC opened its doors in 2009 and continues to grow. We are trusted by many to protect what matters most and we appreciate the trust given to us. The Agency offers auto, home, life, business, and farm/ranch insurance. We are a team of professionals who demonstrate honesty, integrity, and the desire to do what is the absolute best for the customer.
What it is Like to Work Here: If you like a fast-paced environment serving the needs of others, this job opening is for you It is the goal of the Agency to develop a team culture that works together for the common goal of taking care of the customer. You will help with customer retention, revenue growth and marketing the Agency brand.
Among the responsibilities of the role are:
- Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
- Responds to customer inquiries regarding coverages, billing, claims, or products
- Processes changes to existing accounts and policies
- Acts as a liaison between the customer and the company
- Identifies the customers additional needs through relationship building
Qualifications:
- Positive and caring attitude
- Demonstrated customer service experience
- Effective communication skills
- Experienced with PC software applications (Microsoft Office Suite, Internet Explorer)
- Obtain and maintain property and casualty insurance licenses
- Ability to learn American Family Insurance products, services, and computer systems
Want to learn more? Apply now
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