Bilingual Account Coordinator, Collections

3 months ago

Richmond, United States Mission Lane Full time
Job DescriptionJob Description

Mission Lane is revolutionizing access to credit to pave a clear way forward for millions of Americans on the path to financial success. By attracting top-tier talent and leveraging cutting-edge technology, we're redefining consumer credit for the better. Sound like a mission you can get behind?

We're looking for self-motivated, confident communicators with sales or negotiation experience to join our Customer Advocacy department as Bilingual Account Coordinators (Spanish) on the Collections and Recoveries team.

This is a full-time, work-from-home position with a 4 day work week and full benefits. We are currently hiring in AR, AZ, FL, GA, MO, TX, UT, VA and WA.

About you:

You've developed your negotiation skills with 1+ year(s) experience in any professional environment where finding win-win solutions for customers is the number one priority.

We've found that everyone from tenured collections agents, sales reps from any industry, and customer service professionals with retail, restaurant and hospitality backgrounds are well-prepared for success in this key role.

The impact you'll make:

You'll drive forward our mission of financial inclusion by serving as the voice of Mission Lane, via live customer phone calls in a virtual call center environment.

Day-by-day, you'll speak with customers who have fallen behind on their Mission Lane credit card payments, approach them with dignity and respect, and help them improve their financial health by negotiating payment or settlement plans.

You'll thrive in this role if:

  • You are 100% fluent in both Spanish and English.
  • You have 1+ year(s) customer service experience, in any industry.
  • You have sales experience and are comfortable negotiating.
  • You're curious, use good judgment, and can quickly process situations to find solutions.
  • You're a great listener and find it easy to connect with others and build rapport.
  • You stay calm during conflict and recover quickly from difficult conversations.
  • You have strong written and verbal communication skills.
  • You're tech-savvy and comfortable learning new software.
  • You're growth-minded, a fast learner, and use constructive feedback to learn and improve.
  • You're adept at handling change and enjoy a fast-paced, dynamic work environment.

Work location:

  • This is a work-from-home position, contingent upon being a resident of AR, AZ, FL, GA, MO, TX, UT, VA or WA. All states are subject to change.
  • A private, quiet, distraction-free, interruption-free work area is required.
  • Fast, reliable internet service with minimum download speed of 80Mbps and upload speed of 8 Mbps is required.

Schedule:

  • Training schedule (paid): M-F 8:30am to 5pm Eastern, for the first 3 weeks
  • Work schedule: 4 days on and 3 days off each week
    • Thursday, Friday, Saturday, Sunday - OR - Saturday, Sunday, Monday, Tuesday
    • 8:30am to 7:30pm Eastern (please translate to your local time zone)

Compensation & Benefits:

We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As an Account Coordinator at Mission Lane, your compensation and benefits would include:

  • Hourly Pay: $18.97
  • Monthly Wellness Stipend: $100 to use in any way that helps you thrive
  • Monthly Internet Stipend: $40
  • All IT equipment required for this role provided during your employment
  • 160 Paid Time Off (PTO) hours
  • 6 paid company holidays + 16 hours paid floating holiday time
  • Health, dental and vision benefits, with a 100% company-paid employee option
  • Paid parental leave after 6 months of employment
  • Flexible Spending Account for medical and childcare expenses
  • 401k with company match

This position offers the potential for promotion to Account Manager within your first year of employment. Promotion from Account Coordinator to Account Manager is based on achievement based performance goals.

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit.

To date, over three million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Interested in learning more? Check out The Mission Lane Junction for articles on culture, credit, and community, and The Mission Lane Newsroom for media mentions.

*****

Mission Lane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting peopleops@missionlane.com.

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Each Laner is responsible for keeping Mission Lane informed of their primary work location within the United States. Changes to a Laner's work location may result in changes to certain benefits based on local policies and requirements. If a Laner desires to move to an approved state within the US, we ask that they notify People Operations at least 30 days prior to moving, so we can ensure appropriate setup takes place.

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