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Service Director
2 months ago
Service Director - Fred Haas Toyota World
Fred Haas Toyota World, home to one of the largest service centers in Texas, has an exceptional opportunity for a highly motivated and experienced Service Director. The Service Director will oversee the entire service department, ensuring high levels of customer satisfaction, efficient operations, and profitability. This role requires a strategic leader with a deep understanding of automotive service management, strong leadership capabilities, and a passion for delivering outstanding customer service.
Job Responsibilities
- Oversee all service department operations, including customer interactions, service advisor management, and technician performance.
- Develop and implement strategies to enhance efficiency, productivity, and profitability within the service department.
- Ensure the service team meets or exceeds customer satisfaction goals by providing exceptional service and resolving customer concerns promptly.
- Monitor key performance indicators (KPIs) and develop action plans to address any areas of concern.
- Manage the service department budget, including cost control, revenue generation, and profitability analysis.
- Lead, coach, and develop service advisors and technicians, fostering a positive work environment and promoting continuous improvement.
- Coordinate with other dealership departments to ensure seamless customer experiences and effective cross-departmental communication.
- Ensure compliance with all company policies, safety regulations, and industry standards.
- Maintain up-to-date knowledge of automotive industry trends, best practices, and technological advancements.
Requirements
- Proven experience as a Service Director or similar role in the automotive industry.
- Strong leadership skills with a track record of effectively managing and motivating teams.
- In-depth knowledge of automotive service operations, including repair processes, customer service, and financial management.
- Excellent communication, problem-solving, and decision-making abilities.
- Ability to analyze data, identify trends, and implement strategies for continuous improvement.
- Proficiency in using dealership management software and other relevant tools.
Education and/or Experience
- A minimum of 5 years of experience in an automotive service management role.
- ASE certifications and/or OEM certifications are highly desirable.
