Service Director I
1 week ago
AION Management LLC is seeking a highly skilled Service Director to oversee the physical aspects of our apartment communities. The ideal candidate will have a strong background in maintenance and repair, with experience in supervising teams and managing budgets.
Key Responsibilities- Direct and oversee all aspects of maintenance and repair services
- Schedule and perform preventative maintenance, inspections, and janitorial services
- Maintain accurate records for all services performed and contracts
- Walk the property daily to uphold curb appeal and monitor safety issues
- Schedule and coordinate apartment turns, including assistance with resident move-out and apartment renovations
- Follow expense guidelines, monitor operating expenses, and make recommendations for cost-saving strategies
- Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns
- Communicate and advise Business Managers on recommendations for capital improvements and maintenance requirements
- Coordinate all contracted services, solicit and analyze bids, assess work once completed, and track invoices
- Supervise use of property golf carts/Gators if applicable
- Notify Business Managers with solutions for any safety or liability concerns and preventative maintenance needs
- Assist in snow removal as required
- Conduct and document weekly safety meetings, including procedures, training, safety equipment, SDAs, and use of equipment
- Complete service requests from residents and team members in a timely fashion, in accordance with company policy
- Ensure excellent customer service with a courteous and professional attitude toward all customers and team members
- Audit key tracking system daily and weekly
- Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week
- Support and assist Regional Service Director and Real Estate Manager with new hire selection
- Train, coach, and mentor team members, ensuring appropriate training is received
- Create a team environment: hold weekly team meetings, manage by goals, open communication
- Generate work and on-call schedule for service employees
- Provide ongoing feedback to team members, evaluate team members through scheduled formal written performance reviews, and take corrective action as necessary
- High school diploma or equivalent
- CFC Certification Universal
- Valid Driver's License
- 4+ years' experience in maintenance and repair for apartment communities
- 2+ years supervisory experience
- Strong computer skills and proficiency in Microsoft Office
- Excellent English communication skills, both verbal and written
- Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities
- Sufficient knowledge to thoroughly complete maintenance assessment up to the standards of a Service Director
- Must be available 24/7 for emergencies
FSLA Status: Exempt
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