Social Navigator

2 weeks ago

Detroit, United States United Way for Southeastern Michigan Full time
Job DescriptionJob Description

What it's like to work united? Here at United Way for Southeastern Michigan our employees combine their individual strengths to develop solutions to some of our region's toughest challenges alongside our donors, advocates, volunteers and partners. Come join our team as we work collaboratively to impact the communities within southeastern Michigan


We are hiring 2 Social Navigators A United Way Social Navigator functions in a multi-disciplinary capacity, meeting eligible individuals and families where they are at, embracing the whatever-it-takes approach to facilitate access to supportive, holistic, wrap-around services. Responsibilities of a Social Navigator include - but are not limited to - logistical supports; connection to entitlements; informal counseling; curated information and referrals; program enrollment and follow-up; collaboration with community and inter-agency partners; and any other relevant service an eligible individual or family may need. Social Navigators are prepared to deliver these services over the phone, in the field, or by collocating with a partner organization.

Key Responsibilities

Provide high quality person-centered care coordination; information and referral services; and any additional navigation activities required to support individuals and families.
o Process inbound and outbound phone calls for clients seeking information and referrals
to supportive services. This may include housing, utilities, transportation, community
clinics, childcare resources, and any other basic needs.
o Conduct assessments, and eligibility screens, to link individuals to the appropriate service, addressing expressed, and latent needs in a timely manner.
o Identify clients in need of more intensive assistance and ensure the appropriate service
connection.
o Employ a non-judgmental approach to identifying client needs and utilizing active
listening to understand the core needs of the individual or family.
o Contact people through pre-arranged follow-up when ongoing support is indicated by the activities of various partnerships, programs, or the individual/family.
o Implement documentation, assessment, and database protocols with fidelity
o Accurately document Navigation activities and case notes, in the appropriate platform, or as directed.
o Learn and utilize the United Way's 2-1-1 database.
o Record and track client data according to prescribed policies.
o Utilize the department's database of information, demonstrating technical skills that lead to efficient and effective outcomes.
o Maintain closed-loop referrals and document barriers.

Education & Requirements

o College degree is preferred with coursework in social services, social justice, and or social work. Minimum of a high school diploma required.
o A minimum of three years of experience in a high-volume call center and/or high-volume case management/care coordination experience.
o Experience successfully working with and on behalf of clients who must make ends meet
with low incomes.
o Training as a Community Health Worker preferred, willingness to participate in
Community Health Worker training a must.
o Alliance of Information and Referral (AIRS) CRS certification strongly preferred.
o Solid computer skills, including MS Word, Outlook and Excel and internet searches,
experience with contact management and/or case management systems.
o Excellent written and verbal skills.



Job Posted by ApplicantPro

  • Resource Navigator

    3 weeks ago

    Detroit, United States SER Metro-Detroit Full time

    Job DescriptionJob DescriptionJOB TITLE: Resource NavigatorDIVISION: Adult ServicesDEPARTMENT: Detroit At Work Career CenterLOCATION: 9301 Michigan AvenueREPORTS TO: Career Center ManagerFLSA STATUS: Non-Exempt/HourlyCLASSIFICATION: Full-Time RegularAPPROVED DATE: 03/17/2022 JOB SUMMARY: The Resource Navigator will work in partnership with Career Coaches and...

  • interdisciplinary (great lakes navigation assistant)

    4 weeks ago

    Detroit, Michigan, United States U.S. Army Corps of Engineers Full time

    Summary This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Civilian Personnel to recruit and appoint qualified candidates to positions in the competitive serviceAbout the Position: Serves as primary technical lead to the Great Lakes Navigation Team, responsible for the overall coordination of assigned program. Implements...

  • Case Management Intern

    7 days ago

    Detroit, United States Neighborhood Service Organization Full time

    A Case Management Intern will gainpractical experience in the field of social work, human services, or a related discipline. Under the supervision of experienced case managers, the intern contributes to providing holistic support and coordination of services to clients facing various challenges. This internship is designed to offer hands-on exposure to case...

  • Nurse Navigator RN Palliative Care FT Day

    9 hours ago

    Detroit, MI, United States Henry Ford Hospital Full time

    Nurse Navigator (RN) Palliative Care - Cancer Center - Detroit Full Time Salaried position - 8.5 hours/day Monday through Friday. Hours between 7:30am - 6pm Preferred Experience: Patient triage experience and well organized. Patient Education experience a must. Palliative experience a plus. GENERAL SUMMARY: Nurse Navigators are nurses with...

  • Case Management Intern

    4 weeks ago

    Detroit, United States Neighborhood Service Organization Full time

    Job DescriptionJob DescriptionA Case Management Intern will gainpractical experience in the field of social work, human services, or a related discipline. Under the supervision of experienced case managers, the intern contributes to providing holistic support and coordination of services to clients facing various challenges. This internship is designed to...

  • NURSE NAVIGATOR RN PALLIATIVE CARE FT DAY

    3 days ago

    Detroit, MI 48222, USA, United States Henry Ford Hospital Full time

    Nurse Navigator (RN) Palliative Care - Cancer Center - DetroitFull Time Salaried position - 8.5 hours/day Monday through Friday. Hours between 7:30am - 6pmPreferred Experience: Patient triage experience and well organized. Patient Education experience a must. Palliative experience a plus.GENERAL SUMMARY: Nurse Navigators are nurses with specialty-specific...

  • Hematologist/Oncologist

    2 weeks ago

    Detroit, United States Henry Ford Hospital Full time

    The Division of Hematology & Oncology & Henry Ford Health - Cancer (HFH-C) is currently recruiting a full-time, board-certified Hematologist/Oncologist for its busy, well established practice at Henry Ford Wyandotte Hospital and Henry Ford Cancer - Brownstown locations. Henry Ford Health - Cancer (HFH-C) is a destination site for cancer treatment, precision...

  • Vehicle Driver

    3 weeks ago

    Detroit, United States Bubbles Transportation Company, LLC Remote Work Freelance Full time $17

    Position Title: Vehicle DriverReports to: Bubbles Transportation Company, LLC OwnerLocation: Detroit, MI Employment Status: Contract PositionJob Summary:Bubbles Transportation Company, LLC is looking for a responsible, organized, and safety-conscious driver to join our team. We’re looking for someone who has a proven track record of safe, skillful...

  • School Psychologist 2024/2025

    2 weeks ago

    Detroit, United States Soliant Full time

    Minimum 1+ years school psychologist experience required.We are seeking a School Psychologist to work with a school district in the Detroit, MI area. As a School Psychologist, you will play a crucial role in supporting the emotional, social, and academic well-being of students. If you are interested and meet the qualifications below, apply today to be...

  • Program Management Summer Intern

    3 weeks ago

    Detroit, Michigan, United States BAE Systems Full time

    Job Description Because this role involves a combination of collaborative/in-person and independent work, it will take the form of a hybrid work format, with time split between working onsite and remotely.See what you're missing. Our employees work on the world's most advanced electronics –from detecting threats for pilots to navigating the skies. Spanning...

  • Site Director

    3 weeks ago

    Detroit, United States Detroit Wayne Mental Health Authority Full time

    Job DescriptionJob DescriptionUnder the general supervision of the Vice President of Crisis Services, the Site Director is responsible for planning, developing, organizing and maintaining activities within the 24/7 Crisis Program.PRINCIPAL DUTIES AND RESPONSIBILITIES:Supervises, trains and schedules assigned staff to ensure that service delivery is offered...

  • Administrative Assistant

    4 weeks ago

    Detroit, United States Pensole Lewis College Full time

    Job DescriptionJob DescriptionPosition: Administrative Assistant (Full-Time)Company: Pensole Lewis College of Business and DesignDepartment: Education Location: 200 Walker St, Detroit, Michigan, United States (On-site) WHO WE AREPensole Lewis College of Business & Design (PLC) is the Creative Northstar and premier HBCU that is Rebranding Education and...

  • Safety and Occupational Health Specialist

    4 days ago

    Detroit, Michigan, United States U.S. Army Corps of Engineers Full time

    Summary About the Position: Serves as the Safety and Occupational Health Specialist for Operations Division, Detroit District. Establishes goals, objectives, plans, programs, budget, and assessment of the Commander's Operations Safety and Occupational Health (SOH) Program for Operations Division. Will conduct safety inspections and evaluations, heavy...

  • Driver

    4 weeks ago

    Detroit, United States Private Duty Staffing Full time

    Job DescriptionJob DescriptionOverview and Responsibilities Job Summary We are currently seeking a highly dedicated and motivated Driver to join our team. As a GPS Driver, you will be responsible for working with an assigned client's case to deliver and collect information and paperwork, obtain signatures, and capture photos and videos for marketing or...

  • Field Agent

    3 weeks ago

    Detroit, United States Private Duty Staffing Full time

    Job DescriptionJob DescriptionOverview and Responsibilities Job Summary We are currently seeking a highly dedicated and motivated Field Agent to join our team. As a Field Agent, you will be responsible for working with an assigned client's case to deliver and collect information and paperwork, obtain signatures, and capture photos and videos for...

  • Field Agent

    3 weeks ago

    Detroit, United States Private Duty Staffing Full time

    Job DescriptionJob DescriptionOverview and Responsibilities Job Summary We are currently seeking a highly dedicated and motivated Field Agent to join our team. As a Field Agent, you will be responsible for working with an assigned client's case to deliver and collect information and paperwork, obtain signatures, and capture photos and videos for...

  • Logistics Manager

    3 weeks ago

    Detroit, Michigan, United States BAE Systems Full time

    Job Description See what you're missing. Our employees work on the world's most advanced electronics – from detecting threats for F-35 pilots to illuminating the night for soldiers. Spanning air, land, sea, and space, we are developing the technology of tomorrow, delivered today. Drawing strength from our differences, we're innovating for the future. And...

  • Caseworker

    3 weeks ago

    Detroit, United States Private Duty Staffing Full time

    Job DescriptionJob DescriptionOverview and Responsibilities Job Summary We are currently seeking a highly dedicated and motivated Field Agent to join our team. As a Field Agent, you will be responsible for working with an assigned client's case to deliver and collect information and paperwork, obtain signatures, and capture photos and videos for...

  • Peer Support Specialist

    1 week ago

    Detroit, United States CNS Healthcare Full time

    What we are looking for: As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. We are seeking candidates that have a passion for mentoring to help people achieve community inclusion, participation, independence, recovery, and productivity. Our ideal candidate has a special ability to gain the...

  • Senior Manager Youth Programming

    4 weeks ago

    Detroit, United States Pensole Lewis College Full time

    Job DescriptionJob DescriptionJOB TITLE: Senior Manager Youth ProgrammingDEPARTMENT: EducationLOCATION: PLC Detroit Campus, Detroit MIREPORTS TO: Director of Education DATE CREATED: 4/10/24WHO WE AREPensole Lewis College of Business & Design (PLC) is the Creative Northstar and premier HBCU that is Rebranding Education and Blacklighting the Industry. We are...