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Customer Success Manager, Project Taara
13 hours ago
Mountain View, California, United States X, the moonshot factory Full timeAbout the RoleThe Customer Success Manager is a key member of the Project Taara team, responsible for ensuring the delivery of high-quality customer experiences across the globe. This role requires a strong understanding of customer-centric principles and the ability to design and implement scalable customer success functions.Key ResponsibilitiesDevelop and...
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Customer Success Manager
2 months ago
Mountain View, United States Resemble AI Full timeCompany Overview Resemble AI is at the forefront of creating custom voices using cutting-edge deep-learning models. Our technology offers unparalleled realism in speech synthesis, enabling users to transform and control their voice with precision over every inflection and intonation. Job Description We are seeking a dynamic Customer Success Manager to join...
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Customer Success Manager
4 weeks ago
Mountain View, United States Resemble AI Full timeCompany Overview A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Resemble AI is at the forefront of creating custom voices using cutting-edge deep-learning models. Our technology offers unparalleled realism in speech synthesis, enabling users to transform and...
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Customer Success Manager
3 weeks ago
Mountain View, United States Prodigal Full time[Full Time] Customer Success Manager at Prodigal (United States) Customer Success Manager Prodigal United States Date Posted: 19 Jun, 2023 Work Location: Mountain View, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: No experience required Remote Work: No Stock Options: No Vacancies: 1 available About...
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Customer Success Manager
4 weeks ago
Mountain View, United States Stampli Full timeExperience with at least one of these systems is a big plus! Minimum 2 years Accounts Payable experience Excellent presentation / training skills Loves technology Service oriented Organized Quick learner Responsibilities Implement Stampli ‘s Interactive Invoice Management solution for new customers and help with all aspects of support, onboarding, training...
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Customer Success Manager
2 months ago
Mountain View, United States Stampli Full timeExperience with at least one of these systems is a big plus! Minimum 2 years Accounts Payable experience Excellent presentation / training skills Loves technology Service oriented Organized Quick learner Responsibilities Implement Stampli ‘s Interactive Invoice Management solution for new customers and help with all aspects of support, onboarding, training...
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Customer Success Manager, Project Taara
1 month ago
Mountain View, United States X, the moonshot factory Full timeTeam: Project Taara is focused on delivering high-throughput and long-range connectivity via free-space optical communication (FSOC) links that use light (eye-safe lasers) propagating between two terminals to wirelessly transmit high speed data. The Taara Project is seeking a Senior Photonic Test Engineer working on next generation photonic and...
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Customer Success Manager
2 weeks ago
Mountain View, United States Docyt Full timeJob DescriptionJob DescriptionAs a Accounting Success Manager at Docyt, you’ll lead the customer relationship, delivering maximum value to our existing customers and newcomers alike. You’ll partner with our customer stakeholders, ensuring that we understand their business needs and objectives, thus driving success utilizing Docyt products. We’re...
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Customer Success Manager
1 month ago
Mountain View, United States Docyt Full timeAs a Accounting Success Manager at Docyt, you'll lead the customer relationship, delivering maximum value to our existing customers and newcomers alike. You'll partner with our customer stakeholders, ensuring that we understand their business needs and objectives, thus driving success utilizing Docyt products. We're looking for people-oriented professionals...
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Customer Success Manager
1 month ago
Mountain View, United States Docyt Full timeJob DescriptionJob DescriptionAs a Accounting Success Manager at Docyt, you’ll lead the customer relationship, delivering maximum value to our existing customers and newcomers alike. You’ll partner with our customer stakeholders, ensuring that we understand their business needs and objectives, thus driving success utilizing Docyt products. We’re...
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Customer Success Manager
3 weeks ago
Mountain View, United States dynaTrace software GmbH Full timeThe Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts for Digital Experience Management (DEM) solutions in the assigned territory by driving adoption using a customer engagement lifecycle model. Role & Responsibilities Accelerate customer adoption of Dynatrace SaaS/Managed product...
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Customer Success Manager
4 weeks ago
Mountain View, United States Red Hat Full timeyears of account management or technical customer service experience, preferably within the enterprise software industry Experience advocating for customers and an ability to foster and cultivate relationships with enterprise customers and partner by delivering best-in-class subscriber value Excellent knowledge gained from experience with...
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Customer Success Manager
3 weeks ago
Mountain View, United States Red Hat Full timeQualifications 5 years of account management or technical customer service experience, preferably within the enterprise software industry Experience advocating for customers and an ability to foster and cultivate relationships with enterprise customers and partner by delivering best-in-class subscriber value Excellent knowledge gained from experience with...
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Customer Success Manager
4 weeks ago
Mountain View, United States Red Hat Full timeyears of account management or technical customer service experience, preferably within the enterprise software industry Experience advocating for customers and an ability to foster and cultivate relationships with enterprise customers and partner by delivering best-in-class subscriber value Excellent knowledge gained from experience with...
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Customer Success Manager
3 weeks ago
Mountain View, United States Dusty Robotics Full timeWho We Are: Dusty Robotics develops robot-powered tools for the modern construction workforce. While today's buildings are built predominantly with manual labor, Dusty envisions a future in which skilled labor makes use of robotic automation to make the work safer, more efficient, and more precise. We want to create a future in which construction workers...
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Senior Customer Success Manager
3 weeks ago
Mountain View, United States Egnyte Full timeSR CUSTOMER SUCCESS MANAGER – LIFE SCIENCES EGNYTE YOUR CAREER. SPARK YOUR PASSION. Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte,...
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Customer Success Manager, Scribe
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Mountain View, United States Athelas Full timeEvery day, it feels like healthcare becomes less about the practice of medicine. Hospitals and private practices operate on razor-thin margins, caught between the bureaucracy of insurance companies and ballooning administrative costs. And technological advancements — from electronic health record systems to dictation software — have failed to live up to...
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Customer Success Manager, Scribe
2 months ago
Mountain View, United States Athelas Full timeEvery day, it feels like healthcare becomes less about the practice of medicine. Hospitals and private practices operate on razor-thin margins, caught between the bureaucracy of insurance companies and ballooning administrative costs. And technological advancements — from electronic health record systems to dictation software — have failed to live up to...
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Senior Customer Success Manager
2 months ago
Mountain View, United States Egnyte Full timeSR CUSTOMER SUCCESS MANAGER – LIFE SCIENCES EGNYTE YOUR CAREER. SPARK YOUR PASSION. Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte,...
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Senior Customer Success Manager
4 weeks ago
Mountain View, United States Egnyte Full timeSR CUSTOMER SUCCESS MANAGER – LIFE SCIENCES Please make an application promptly if you are a good match for this role due to high levels of interest. EGNYTE YOUR CAREER. SPARK YOUR PASSION. Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers...
Commercial Customer Success Manager
3 months ago
Workato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful.
Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.
We're proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.
Why join us?Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you
Also, feel free to check out why:
Business Insider named us an "enterprise startup to bet your career on"
Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers
We are looking for an exceptional Customer Success Manager - Commercial to join our growing team in the West Coast. In this role, you will be involved in working with customers to ensure the success and adoption of the Workato Intelligent Automation Platform. You will also be responsible to the success of an assigned set of customer onboardings in a timely and productive manner.
In this role, you will also be responsible to:
Develop and maintain strategic business relationships with customers to drive adoption and retention.
Provide technical Workato product expertise.
Be the expert in deployment models and governance structures and share best practices from a business and technical perspective.
Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes.
Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups.
Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution.
Provide quantitative/qualitative analysis to inform team decision-making and product roadmap.
Become the trusted customer advisor and be the customer advocate within Workato.
BS or equivalent education
3+ years of experience in consulting, customer success management and technical account management. Prior experience as a Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred
Experience in Integration and/or business automation.
Understanding of large complex businesses with many stakeholders.
Awareness of each of the following roles day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations.
Comfortable operating with revenue targets.
Impressive track record of high customer retention and growth.
Strong sense of customer empathy and customer-centrism.
Excellent interpersonal and communication skills.
Strong problem solving and analytical thinking.
Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments.
A passion for and belief in the power of automation to drive business value.
Prior Experience in Digital Transformation preferred.
Experience in Integration and/or business automation.
Ability to effectively prioritize tasks and manage time, even under high-pressure situations
Highly organized, able to manage many projects concurrently
Issue management and resolution-focused
Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact; we want company builders
Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience
Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly
Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge