NetSuite Application Support Analyst

Job Title: Application Support Analysist

Department: Information Technology

Reports to: VP, Information Technology

FLSA Status: Exempt

Travel: Remote position with travel required as needed

Job Summary

This is a position for a dynamic, experienced, and motivated individual who will lead initiatives as they relate to financial and business systems, including our NetSuite ERP. Collaborating internally with members of the financial functions, external consultants and other teams, this person will be responsible for understanding requirements and translating them into action. This position is responsible and accountable for the overall development, implementation, delivery, maintenance, continuity, and support of our core ERP system. Additionally, the role will be charged with working across teams to maintain connectors with other software in use such. The person will work to ensure that the functionality of NetSuite, and supporting systems, is optimized and that all users are well positioned with the training and knowledge needed to effectively use the systems to their fullest

Essential Duties and Responsibilities

• Maintenance and daily management of the business applications. General system administration.

• Prioritize tickets and execute activities independently

• Assist 3rd party services and other IT members in the management of the system configuration, including working with internal stakeholders in the design and data migration decisions.

• Maintain up-to-date knowledge of business application functionality, customization, and integration

• Builds, runs, distributes, implements, and supports in-depth dashboards, searches, and operational reports to provide insight into data needs for all team functions.

• Manage custom fields, forms, records, lists, and workflows to meet business requirements. Management of User Acceptance testing tasks.

• Build, implement, and maintain proper system permissions access for all roles.

• System configuration, data integrity, and all system-related policies and procedures.

• Providing front line support for all users with consideration for all aspects of NetSuite, data maintenance and other business applications.

• Point of contact to NetSuite support and all 3rd party integration partners.

• Collaborate and partner with internal stakeholders to ensure the design and functionality of the Enterprise Resource Planning (ERP) system is driving value and efficiency for the organization

• Review upgrades to evaluate the impact on processes, configurations, and customizations.

• Ability to analyze complex problems and assess how NetSuite can be utilized to solve them.

• May be on call 2/47 for system support

• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Requirements

• Maintain the integrity of the sandbox environments

• Experience with Oracle Database, SQL Server & Statements, or other Query languages (preferred, not required)

• Strong analytical and problem-solving skills; ability to work creatively in a problem-solving environment

. • Excellent customer service skills: ability to form relationships both externally and internally. Excellent written and verbal communication skills

• Strong analytical skills with the ability to work through processes, identify and implement process improvements and resolve complex matters.

• Excellent written, verbal and interpersonal communication skills

. • Strong organizational/prioritization skills with an ability to multi-task to manage multiple projects while maintaining close attention to detail.

• Proficient in Microsoft Office; advanced knowledge of MS Excel

. • Self-starter with the ability to thrive in a fast-paced environment.

• Possess proven operational, interpersonal, project management, vendor management and leadership skills.

• Ability to maintain confidentiality.

• Must be a team player

Education Requirements/Work Experience

• College Degree with a technical or business management major is preferred but not required

• Bachelor’s degree with a technical or business management major from accredited college/university in human resources or related field or equivalent combination of training and experience.

• 2+ years of NetSuite experience on Creating Dashboards, Custom Fields, Forms, Saved Searches, Reports, and Workflows.

• Excellent organizational and communication skills with all levels of the organization

• Good knowledge of at least one scripting language

• Ability to travel to sites, to assist with support or project deployment

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Integrity: Behaves in an honest, fair, and ethical manner. Speaks openly and truthfully with team members and accepts responsibility for actions. Understands the importance of maintaining confidentiality. Promotes transparent and accountable actions and acts decisively against dishonest conduct. Considerate of others' points of view and treats others with courtesy and professionalism.

• Teamwork: Capable of being approached and easy to work with. Contributes to the success of the team, communicates clearly individually and in group settings while treating others with respect. Listens to others and works well within diverse groups. Consistently places team needs over individual needs and seeks input from people with different experiences and perspectives and recognizes the differences of opportunities to learn and gain by working together.

• Accountability: Takes personal responsibility for the quality and timeliness of work and achieves results with little to minimal supervision. Consistently meets all deadlines and follows through on completing tasks while holding self and other accountable for actions and/or appointed responsibilities and manages one's own performance to proactively ensure team accountability.

• Problem Resolution: Demonstrates the ability to effectively problem solve and set priorities while delivering results in a timely manner and effectively obtains results through planning and delegation. Analyzes problems skillfully and uses data to reach solutions while demonstrating the ability to appropriately take calculated risks or escalates decisions to consult with others when appropriate.

• Communication: Creates an environment of open communication amongst team members while providing regular, consistent, and meaningful information. Actively listens carefully to others and ensures messages are understood. Demonstrates the ability to communicate information clearly, concisely, and thoroughly in a timely manner. Has the ability to tailor communication styles to the subject matter and to the needs of the recipient.

• Job Knowledge: Demonstrates relevant job knowledge and essential skills, such as work practices, policies, procedures, quality assurance, and technical abilities

• Continuous Improvement: Consistently finds ways to improve methods, processes and/or procedures to improve quality of work and to maximize efficiency. Willing supports new ideas while energizing others within the workforce to embrace changes that enhance efficiency. Understands and applies formal methods to analyze and eliminate nonvalue-added work and support process environments. Willingly seeks opportunities and shares different approaches to address problems while generating practical ideas and workable solutions to solve problems or address issues. Identifies and accepts failures as learning opportunities.

• Initiative: Ability to assess and initiate things independently with limited supervision required. Has the ability to manage resources to achieve results, while possessing the ability to manage multiple activities to accomplish goals. Actively seeks and does more than required or requested in the job and plans for upcoming problems or opportunities and takes appropriate action when required.

• Planning & Organizing: Manages resources to ensure work is completed timely and accurately. Proactively anticipates potential problems and develops contingency plans to overcome obstacles. Anticipates deviations and plan and actively reorganizes work as necessary. Demonstrates the ability to manage time expertly to complete work ahead of schedule while utilizing available resources to complete work efficiently.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and carry up to 10 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk on concrete. The employee is occasionally required to reach with hands and arms and stoop, bend or twist. The employee is occasionally required to push, pull, and/or move materials.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is typical of most manufacturing environments. The noise level in the work environment is usually moderate to high level with ear protection required. Must have ability to: lift up to 25 pounds, to climb on ladders / operate lift equipment to check cables, etc., to frequently stand, walk, sit, crouch, bend and work in awkward positions, such as underneath desks in the office, or working around machines in operations area

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. This document in no way states or implies that this is as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. The Company reserves the right to change, modify, amend, add to or delete from, any section of this document as it deems, in its judgment, to be proper.