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Customer Service Representative
2 months ago
McGard
Customer Service Representative1st Shift, 8:15am - 4:45pm Monday – Friday
Are you ready to take your skills to the next level? Look no further than McGard, a leading company in the automotive industry We are seeking a highly talented and motivated Customer Service Representative to join our dynamic team and contribute to our ongoing success.
About McGard
McGard has been a trusted name in the automotive industry for over 50 years. We specialize in manufacturing high-quality, precision-engineered automotive security products and components. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a global leader in our field.
Benefits:
- Comprehensive benefits package, including 10 company paid holidays and paid time off (PTO).
- Discretionary, quarterly profit sharing.
- Exciting and challenging projects in a collaborative work environment.
- On-site walking trail and convenience cafeteria.
- A supportive and inclusive company culture that values employee well-being and work-life balance.
RESPONSIBILITY:
Investigates and resolves end-user questions regarding merchandise, service, and billing.
JOB DUTIES:
- Handles all phone calls from end-users, dealers, domestic and import.
- Enters and processes end-user orders, checking for accuracy of information for U.S. and Canadian orders.
- Handles walk-in customers, which may involve accompanying customers outside to determine application or pattern on vehicle.
- Examines records such as invoices, computer printouts, bills of lading, and any other related documents necessary to resolve end-user/dealer questions or problems.
- Traces missing merchandise via air bills, shipping manifests, etc.
- Communicates with customers via form letters to solicit missing information needed for processing orders.
- Process return form letters (orders) sent out by customer service reps.
- Enters end-user ID card and updates new and current information into computer.
- Reports customer complaints weekly.
- Resolves credit card indifferences (i.e. bad accounts).
- Handles all aspects of customer service accounting, including posting checks, refunds, and letters or phone communication if necessary.
- Correspond and or converse with all dealers and other company personnel such as billing, credit, sales, service, and shipping to determine details and necessary information in order to resolve dealer questions and problems.
- Enters and updates current dealership data into computer.
EDUCATION / SKILL REQUIREMENTS:
- Ability to communicate effectively in English, both written and orally.
- High school diploma or equivalent.
- Phone and in-person customer service experience.
- Proficiency with data entry, typing and general computer use.
- Technical and/or automotive customer service experience preferred.
- Fluency with Spanish & French a plus
If you are an ambitious and driven individual who thrives on innovation and enjoys working in a team environment, then this is the perfect opportunity for you Join McGard and be part of a company that is revolutionizing the automotive security industry.
"We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."
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