Customer Experience Advisor
2 weeks ago
- Competitive salary
- Opportunity for advancement
- Training & development
Benefits/Perks:
- Initial and ongoing training
- Competitive compensation
- Paid holidays and vacation
- Indoor and comfortable working environment
Company Overview:
PIP Marketing, Signs and Print is a dynamic and innovative printing and sign shop dedicated to delivering high-quality products and exceptional customer service. With a focus on creativity and precision, we help businesses and individuals bring their ideas to life through our wide range of printing and signage solutions.
Job Summary:
We are seeking a passionate and customer-focused individual to join our team as a Customer Experience Advisor. As the face of our brand, you will play a crucial role in ensuring every customer interaction is positive and memorable.
Responsibility Overview:
- Welcome and assist customers in-store, over the phone, and via email, providing expert guidance on our products and services
- Collaborate with customers to understand their needs and preferences, offering tailored recommendations and design solutions
- Manage orders from inception to completion, ensuring accuracy and timeliness in delivery
- Handle customer inquiries, concerns, and complaints with professionalism and efficiency, striving to resolve issues to the customer's satisfaction
- Collect feedback from customers to identify areas for improvement and implement strategies to enhance the overall customer experience
- Maintain a clean, organized, and inviting store environment
Skills we are looking for:
- Previous experience in customer service or retail, preferably in a printing or signage environment
- Strong communication skills, with the ability to engage with customers effectively both in person and digitally
- Excellent problem-solving abilities and a proactive approach to addressing customer needs
- Detail-oriented with a commitment to delivering high-quality work
- Proficiency in using computer software and systems for order management and design (experience with Adobe Creative Suite is a plus)
- Enthusiasm for learning and adapting to new technologies and industry trends
Skills desired, but not required:
- Previous experience in business to business
- Printing and signage experience
- Understanding of direct mail and automated marketing
- Experience with PrintSmith or PrintersPlan
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