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Customer Experience Specialist

4 months ago

Abilene, United States Chike Full time
Job DescriptionJob Description

We're a small nutrition & healthy lifestyle company looking for a multi-talented professional to join our team and help create a positive, fun and high output culture. Our company values initiative, drive, creativity, respect and kindness. Please apply if you're looking to help us build the best company in Texas

Reports To

This person will report directly to the Director of Marketing. We don't use a lot of fancy titles here, but you will work directly with all levels in the company from top to bottom. Please apply if you have prior experience as a Customer experience Specialist or relevant experience to qualify you to work for a growing small business

Job Overview

We believe that every member of the team is important. Each person is "hands on", their expertise is respected and their input is welcomed and expected. Together we work to get amazing, great tasting products to our customers. We build and grow business in relationships both inside the facility and out. To be successful you will be well-organized, have great time management skills and be able to act without continual guidance.

Customer Service Vision

Our mission is to provide an exceptional customer experience throughout the entire customer journey - we're not your average call center. We take great pride in going above and beyond to build relationships and getting to know our "tribe" personally. Growing our overall customer universe is also a key strategic goal for Chike at times.

Responsibilities and Duties

  • Manage customer service emails, calls, and inquiries
    • Listen to customers' complaints, concerns, issues, and questions and figuring out solutions
  • Working on customer delight projects and opportunities to go above and beyond
    • Get to know customers to create "delight" experiences on a regular basis
  • Participate in marketing campaign planning and provide input from customer perspective
  • Assist with other marketing/sales related ad hoc request: sample request, cards, etc.
  • Monitoring and reporting on CX issues
  • Assist in monitoring trends in the CX industry and apply them when appropriate
  • Aid in developing and maintaining standards, guidelines, and best practices

Qualifications

  • Work experience in customer service or related field
  • Ability to proactively manage projects without supervision
  • Knowledge of Google Suite and strong technical skills
  • Outstanding organizational and time management skills with strong attention to detail
  • Keen ability to anticipate needs and be finding solutions before asked
  • Team-player that works well within a dynamic team enviorrment
  • Be proactive - since we are close to the business, all ideas will always be welcomed

Benefits

  • Fast-growing business with opportunities for professional growth
  • Unlimited Chike products
  • Health benefits: weekly chiropractor in office and gym membership reimbursement
  • Highest quality product with nationwide brand recognition
  • Flexible work opportunities
  • Collaborative and fun work environment
  • Team atmosphere focused on positive reinforcement and encouragement
  • Risk-taking and new ideas encouraged and expected

We will review resumes of those with grit and gumption, a keen eye for organizations and a healthy results-driven focus, always striving to move the ball forward and keep us on task

Chike & Next Level Family of Companies is an Equal Opportunity Employer EEO AA M/F/Vet/Disability and a drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans status, or any other characteristics protected by law. As an Equal Opportunity Employer, Resource complies with the laws and regulations outlined in the EEO as is The Law



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