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Member Experience Specialist

2 months ago

Abilene, Texas, United States Crunch Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Crunch Fitness. As a key member of our front-line staff, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience at our facilities.

Key Responsibilities
  • Member Check-in and Support: Greet members and guests with a smile, check them in according to company procedures, and facilitate any messages on our club software.
  • Phone and Communication: Answer phones in a courteous and professional manner, communicate special events to members, and maintain a clean and organized work area.
  • Member Requests and Services: Facilitate all member requests, forward them to a manager as needed, and sell retail products.
  • Facility Knowledge and Maintenance: Maintain knowledge of our club facilities, services, and schedules, and assist in all projects as delegated by club management.
Requirements
  • Certifications and Experience: Obtain or maintain a valid Child/Infant CPR Certification, experience working with children, and certifications as local/state laws require.
  • Physical Demands: Lift 10 lbs. on occasion, stand, bend, and squat with frequency, and climb and hang decorations when needed.
Employment Eligibility
  • Education and Age: Possess a high school diploma or equivalent, be at least 18 years of age, and be eligible to work in the United States.
  • Equal Opportunity Employer: Crunch Fitness is an Equal Opportunity employer and is committed to creating an inclusive and diverse workplace.