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Quality Assurance Specialist

4 months ago

Valdosta, United States Superior Virtual Solutions, LLC Full time
Job DescriptionJob Description

Superior Virtual Solutions, LLC is currently seeking 10 agents for Quality Assurance Specialists.


Provide feedback on the quality of customer service and care provided by various companies We are

recruiting exceptional independent contractors to provide their insight while working from home. This is a part-time opportunity


You will be contacting companies based on general assignments. You WILL NOT be required to make any purchases, commitments or provide personal information.


You will set your own schedule, so you can work anytime that fits YOUR schedule.


Responsibilities:


1. Complete a test call

2. Call all companies provided via assigned lists

3. Evaluate the level of customer service provided by answering representative

4. Document detailed information of overall experience

5. Complete review submission form before the required deadline

6. Ensure that form is free of errors and misinformation


Pay Rate:


$3 per call (7 calls or less) or $30 per completed list (8 calls or more)



Requirements

* Minimum 6 months customer service experience, preferably call center related

* Moderate level of computer knowledge

* Ability to work with minimal supervision

* Must be self-directed and self-motivated

* Strong listening skills

* Accuracy

* Efficiency

* Excellent written and verbal communication skills


Technical Requirements


• Active Phone line (mobile or landline)

• Mobile Device capable of downloading applications

• CPU (Intel or AMD) 2GHz processor (or equivalent)

• Resolution of 1,280 x 720 (720p) or greater

• Internet Explorer 9.0 or higher



BenefitsWeekly pay