Remote Online Help Desk Representative

2 weeks ago

Midland, United States Kimura Foundry America Full time
Job DescriptionJob DescriptionSalary: $24

We are seeking a highly motivated and customer-oriented individual to join our team as an Online Help Desk Representative. As part of our customer support team, you will be responsible for providing excellent service to our clients and assisting them with their technical issues via various online channels. This is a remote position that allows you to work from the comfort of your own home, making it perfect for individuals who enjoy a flexible work environment.


Responsibilities:

  • Respond to customer inquiries and technical issues via live chat, email, and online ticketing system
  • Resolve customer issues in a timely and efficient manner, ensuring a high level of customer satisfaction
  • Diagnose and troubleshoot software and hardware problems, providing step-by-step instructions to customers
  • Escalate complex or unresolved issues to senior team members or appropriate departments
  • Assist customers with product installations, updates, and upgrades
  • Maintain accurate customer records and update the knowledge base with common issues and their resolutions
  • Collaborate with other team members to identify and implement process improvements


Requirements:

  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using customer support software and CRM systems
  • Familiarity with troubleshooting software and hardware issues
  • Ability to work independently and efficiently in a remote work environment
  • Time management skills to effectively prioritize and manage multiple customer inquiries simultaneously
  • Patience and empathy when dealing with customers in various technical skill levels

  • Help Desk Representative

    1 day ago

    Midland, United States MyMichigan Health Full time

    Summary The Help Desk Specialist is responsible for all activities relating to the operations and administration of a centralized help desk. They receive calls, log them, determine their priorities, and route the calls to the appropriate resources for resolution. They also provide over-the-phone problem resolution within established guidelines. To facilitate...

  • Help Desk Representative

    4 weeks ago

    Midland, Michigan, United States MyMichigan Health Full time

    Summary: The Help Desk Specialist is responsible for all activities relating to the operations and administration of a centralized help desk. They receive calls, log them, determine their priorities, and route the calls to the appropriate resources for resolution. They also provide over-the-phone problem resolution within established guidelines. To...

  • Customer Service

    2 weeks ago

    Midland, United States Tru Fit Athletic Full time

    TruFit Athletic Clubs is a purpose-driven organization. Our purpose is quite simple, Building A More Powerful You! That You represents every Teammate, every member and every community we serve. By living our Purpose, we are committed to leaving everyone in a more powerful position than when they met us. How do we do this? By living our Core Values which are...

  • Inside Sales Representative

    11 hours ago

    Midland, United States Compact Construction Equipment - BobcatCCE Full time

    The Inside Sales Representative (ISR) is responsible for sale and rental agreements, contracts, DPO’s, safety certificates, warranty cards, limited warranty letters, ensuring insurance coverage for equipment rentals and tax exemption certificates inside the branch.  The ISR will learn Vermeer and Bobcat Sales & Marketing methodologies and assist its...

  • Inside Sales Representative

    16 hours ago

    Midland, United States Compact Construction Equipment - BobcatCCE Full time

    The Inside Sales Representative (ISR) is responsible for sale and rental agreements, contracts, DPO’s, safety certificates, warranty cards, limited warranty letters, ensuring insurance coverage for equipment rentals and tax exemption certificates inside the branch.  The ISR will learn Vermeer and Bobcat Sales & Marketing methodologies and assist its...

  • Customer Services Representative

    5 days ago

    Midland, United States Highway and Heavy Parts Full time

    Job DescriptionJob DescriptionInbound Call RepresentativeAn Inbound Call Representative is a member of our HHP Sales Team. They will take approximately 50 inbound calls each day, start estimates for representatives, and transfer calls accordingly between personnel.Locations: Coleman and Saginaw MIJob Type: Full-timeHours: M-F 8:00 AM - 5:00 PMCompany...

  • Sales Representative

    4 weeks ago

    Midland, United States Mersino Dewatering LLC Full time

    Job DescriptionJob DescriptionFounded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets...

  • Sales Representative

    4 weeks ago

    Midland, United States MERSINO DEWATERING LLC Full time

    Job DescriptionJob DescriptionFounded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets...

  • Control Room Operator

    1 month ago

    Midland, United States Brunel Full time

    We’re seeking a Control Room Operator to work with a major Oil and Gas company located in Midland, TX on a 6-month contract position. ResponsibilitiesThe Control Room Operator position will support the overall success of the company production operations to ensure that everything is working properly and prioritized items are handled in a timely...

  • Control Room Operator

    4 weeks ago

    Midland, United States Brunel Full time

    We’re seeking a Control Room Operator to work with a major Oil and Gas company located in Midland, TX on a 6-month contract position. ResponsibilitiesThe Control Room Operator position will support the overall success of the company production operations to ensure that everything is working properly and prioritized items are handled in a timely...

  • Technical Service Representative

    1 week ago

    Midland, United States Dorf Ketal Chemicals Full time

    Job DescriptionJob DescriptionJOB TITLE: Technical Services RepDEPARTMENT: TechnicalREPORTS TO: Director of TechnologySUMMARY: The Technical Services Representative is responsible for the maintenance and growth of sales for DK Energy Services. They will provide technical support ensuring DK Energy Services customers have solution-oriented products and...

  • Technical Service Representative

    4 days ago

    Midland, United States Dorf Ketal Chemicals Full time

    Job DescriptionJob DescriptionJOB TITLE: Technical Services RepDEPARTMENT: TechnicalREPORTS TO: Regional Technical ManagerSUMMARY: The Technical Services Representative is responsible for the maintenance and growth of sales for DK Energy Services. They will provide technical support ensuring DK Energy Services customers have solution-oriented products and...

  • Patient Assistance Representative

    4 weeks ago

    Midland, United States Midland Community Healthcare Services Full time

    Job DescriptionJob DescriptionSalary: MIDLAND COMMUNITY HEALTHCARE SERVICES, INC.Midland, TexasJOB DESCRIPTIONJOB TITLE:                                       PATIENT ASSISTANCE REPRESENTATIVEDEPARTMENT:                                PATIENT ASSISTANCE OFFICEREPORTS TO:          ...

  • Marketing and New Business Development Representative

    2 weeks ago

    Midland, United States Computer Transition Services, Inc. Full time

    Job DescriptionJob DescriptionAs a Marketing and New Business Development Representative at Computer Transition Services, Inc. (CTSI), you will play a pivotal role in assisting with the execution of the company's overall marketing efforts and promoting its services through strategic initiatives. You will also be responsible for identifying and pursuing...

  • Marketing and New Business Development Representative

    2 weeks ago

    Midland, United States CTSI Full time

    As a Marketing and New Business Development Representative at Computer Transition Services, Inc. (CTSI), you will play a pivotal role in assisting with the execution of the company's overall marketing efforts and promoting its services through strategic initiatives. You will also be responsible for identifying and pursuing new business opportunities for the...

  • Marketing and New Business Development Representative

    2 days ago

    Midland, United States Computer Transition Services, Inc. Full time

    As a Marketing and New Business Development Representative at Computer Transition Services, Inc. (CTSI), you will play a pivotal role in assisting with the execution of the company's overall marketing efforts and promoting its services through strategic initiatives. You will also be responsible for identifying and pursuing new business opportunities for the...

  • Marketing and New Business Development Representative

    2 weeks ago

    Midland, United States CTSI Full time

    As a Marketing and New Business Development Representative at Computer Transition Services, Inc. (CTSI), you will play a pivotal role in assisting with the execution of the company's overall marketing efforts and promoting its services through strategic initiatives. You will also be responsible for identifying and pursuing new business opportunities for the...

  • A Locums Radiologist Is Wanted in Michigan

    1 month ago

    Midland, United States Weatherby Healthcare Full time

    If you are seeking a new opportunity or would simply like to learn more about locum tenens, give Weatherby a call today for details.Must have active state licenseBC or BE requiredDaysRemote tele coverage75 RVUs in an 8 hour shiftPET, CT, MRI readsCredentialing neededDEA neededPaid malpractice insurance; pre-paid travel and housing expensesAssignment details...

  • Global Service Delivery Manager II

    4 days ago

    Midland, United States Stefanini Full time

    Who we are For 30 years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing,...

  • A Locums Radiologist Is Wanted in Michigan

    1 month ago

    Midland, United States Weatherby Healthcare Full time

    If you are seeking a new opportunity or would simply like to learn more about locum tenens, give Weatherby a call today for details. Must have active state license BC or BE required Days Remote tele coverage 75 RVUs in an 8 hour shift PET, CT, MRI reads Credentialing needed DEA needed Paid malpractice insurance; pre-paid travel and housing expenses...