Global Service Delivery Manager II
3 weeks ago
Who we are
For 30 years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?You will oversee a number of teams across the globe providing outsourced IT services to one or more key client(s). This position will work closely with client representatives and requires someone with strong attention to detail, as well as excellent interpersonal skills. You will be responsible for driving strategy within your assigned delivery program(s) in partnership with the Business Unit Leader and Client Success Director. You'll be accountable for the operational results of your teams and will be expected to drive continuous improvement activities. You will also enjoy working with an energetic and dynamic team, engaging at many levels with the client to improve the service delivered to their users.
Single Point of Contact (SPOC) for clientResponsible for day-to-day global delivery of Field ServicesSet the strategic direction of the programManage to scope of work and change of scopesAccountable for Service Level Agreements (SLA) and other contractual deliverablesDevelop and deliver managerial-level presentationsChair and participate in both internal and client-facing service delivery meetingsImplement, monitor, and adhere to Best Business PracticesConduct ticket audits, negative survey follow-ups and other quality initiativesOwn, investigate and follow-up on high-level escalationsSponsor and drive improvement activities for the accountChampion innovation and transformation initiativesIdentify opportunities to expand service offeringsManage financials to budgetAssist with development of monthly client invoicesReconcile and approve vendor invoicesHire Stefanini employees and secure vendor resourcesEstablish expectations, provide leadership, direction and coaching to the teamCreate cohesive team environment through consistent managementConduct formal one-on-ones and performance reviewsLeverage recognition programs to motivate and reward teamProvide expertise and insight on new business opportunitiesAssist with development and launch of new accountsAide in corporate initiativesCollaborate with colleagues in shaping the future of Field ServicesLead focus groups to develop and improve process and proceduresPerform other duties as assigned
#J-18808-Ljbffr
-
Global Service Delivery Manager II
3 weeks ago
Midland, United States Stefanini Full timeWho we areFor 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing,...
-
Global Service Delivery Manager II
3 weeks ago
Midland, United States Stefanini Group Full timeDetails: Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing...
-
Sales Manager II
1 week ago
Midland, United States Service Corporation International Full timeOur associates celebrate lives. We celebrate our associates.Consider the possibilities of joining a Great Place to Work!Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and...
-
Sales Manager II
1 week ago
Midland, United States Service Corporation International Full timeOur associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and...
-
Sales Manager II
3 weeks ago
Midland, United States SCI Full time**Career Site Update** We are pleased to announce that we have updated our applicant tracking system to Workday Recruiting. Returning applicants with an iCIMS profile must create a new Candidate Home in Workday. All current associates must apply through My Career on your Workday homepage. For additional information, **Sales Manager II | SCI Jobs** **Join...
-
Sales Manager II
2 days ago
Midland, United States SCI Full time**Career Site Update** We are pleased to announce that we have updated our applicant tracking system to Workday Recruiting. Returning applicants with an iCIMS profile must create a new Candidate Home in Workday. All current associates must apply through My Career on your Workday homepage. For additional information, **Sales Manager II | SCI Jobs** **Join...
-
Global Marketing Manager, Engineered Surfaces
1 month ago
Midland, United States CareerBuilder Full timeGlobal Marketing Manager, Engineered Surfaces iCIMS Job ID 2024-3117 # of Openings 1 Job Family Business, Sales and Marketing Overview Trinseo is a different kind of global materials company - at the intersection of people, technology, and customers. We are a world leader in the production of plastics and latex binders. Our culture is built on passion and...
-
Technical Service Representative II
2 days ago
Midland, United States ChampionX Full timeChampionX has an immediate need for a Technical Service Representative II located in Midland, TX . If you are a service professional diligent in time management, we invite you to apply. This is your opportunity to join a large growing company offering competitive pay and benefits (hourly pay). You will be primarily responsible for working with Sales...
-
Transmission Service Tech II
2 weeks ago
Midland, United States M G Bryan Employee Co LLC Full timeJob Brief Transmission Service Tech II is responsible for diagnosing, troubleshooting, repairing all heavy industrial oil field transmissions and equipment. Responsibilities Able to diagnosis simple and complex mechanic problems. Performs all tasks with little to no supervision. Extensive knowledge of oil field and transmission equipment. Qualified to...
-
Print Service Delivery Specialist
4 days ago
Midland, United States MyKelly Full timePrint Service Delivery Specialist Responsibilities:· Provide print solutions for clients.· Provide Run the Business support for Managed Print Services· Provide approval for new/move printer request via ServiceNow ticketing system.· Manage Print functional mailbox.· Work with other service providers to deliver services to the clients.· Manage metrics,...
-
Print Service Delivery Specialist
2 days ago
Midland, United States MyKelly Full timePrint Service Delivery Specialist Responsibilities:· Provide print solutions for clients.· Provide Run the Business support for Managed Print Services· Provide approval for new/move printer request via ServiceNow ticketing system.· Manage Print functional mailbox.· Work with other service providers to deliver services to the clients.· Manage metrics,...
-
Service Manager
2 days ago
Midland, United States THE DOW CHEMICAL COMPANY Full timeAt Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless...
-
Category Procurement Manager, Indirect Materials
2 weeks ago
Midland, United States Trinseo Full timeCategory Procurement Manager, Indirect Materials & Services iCIMS Job ID 2024-3188 # of Openings 1 Job Family Purchasing Overview Trinseo is a different kind of global materials company - at the intersection of people, technology, and customers. We are a world leader in the production of...
-
Midland, United States Trinseo Full timeCategory Procurement Manager, Indirect Materials & Services iCIMS Job ID 2024-3188 # of Openings 1 Job Family Purchasing Overview Trinseo is a different kind of global materials company - at the intersection of people, technology, and customers. We are a world leader in the production of...
-
Midland, United States Southeast Independent Delivery Services (SEIDS) Full timeOur Independent Home Delivery Contractors enjoy : - Being Home Daily - No overnights - Weekly settlements - Direct deposit - Outstanding earnings potential $130,000+ annually - Paid onboarding - Sign on bonus Work Description: - Physically delivering furniture into customer's home - Use a dispatch app, interact with customers, product handling &...
-
Rig Logistics Senior Analyst
4 weeks ago
Midland, United States Tenaris Global Services Full timeAt Tenaris, you will join a global network of professionals working together toward a common goal: shape the future of energy through advanced tubular products and services. If you want to become part of a diverse team that values results, analytical approach to problem solving and teamwork, Tenaris is the place for you. Rig Logistics Senior Analyst -...
-
Rig Logistics Senior Analyst
2 days ago
Midland, United States Tenaris Global Services Full timeAt Tenaris, you will join a global network of professionals working together toward a common goal: shape the future of energy through advanced tubular products and services. If you want to become part of a diverse team that values results, analytical approach to problem solving and teamwork, Tenaris is the place for you. Rig Logistics Senior Analyst -...
-
Rig Logistics Senior Analyst
7 days ago
Midland, United States Tenaris Global Services Full timeAt Tenaris, you will join a global network of professionals working together toward a common goal: shape the future of energy through advanced tubular products and services. If you want to become part of a diverse team that values results, analytical approach to problem solving and teamwork, Tenaris is the place for you. Rig Logistics Senior Analyst -...
-
Rig Logistics Senior Analyst
2 days ago
Midland, United States Tenaris Global Services Full timeAt Tenaris, you will join a global network of professionals working together toward a common goal: shape the future of energy through advanced tubular products and services. If you want to become part of a diverse team that values results, analytical approach to problem solving and teamwork, Tenaris is the place for you. Rig Logistics Senior Analyst -...
-
Neonatal Nurse Practitioner
2 weeks ago
Midland, United States Pediatrix Medical Group Full timeNeonatal Nurse Practitioner - Level II NICUOverview Responsibilities For over 60 years, Midland Memorial Hospital has maintained their pledge to deliver quality health care to the residents of Midland County and the surrounding region. The staff, volunteers, facilities, and services reflect this commitment today. Our Neonatologists will work...