Patient Account Rep

2 weeks ago

West Jordan, United States Granger Medical Full time
Job DescriptionJob Description

Patient Account Representative - Medical Billing

Granger Medical Clinic was founded in 1954. Two providers came together with the hope of better serving the Granger community (now West Valley City). Their practice steadily grew and in 1998, the clinic then 21 providers strong moved to a larger building in West Valley City. Today, Granger Medical Clinic has become one of Utah's largest physician-owned medical groups with 28 locations now spanning four counties reaching from Bountiful to Payson and Sandy to Tooele.

Our Medical Billing department is looking for a Patient Account Representative to join the team. A Patient Account Representative will take care of patients calls inquiring about their medical bill. The patient account representative assists patients with anything that has to do with the submitting and/or payment of claims. Even though medical billing experience it's preferred, entry level candidates with medical customer service background are welcome to apply

Location: West Jordan

Schedule: Monday - Friday from 8:00 - 5:00pm


Knowledge, Skills, and Abilities:

  • Excellent customer service, communication, multi-tasking and organizational skills.

  • Typing / keyboarding skills

  • Must be a team player and enjoy working with people.

  • Must be able to read, understand and communicate in English.

  • Be able to read Explanation of Benefits and understand coinsurance, copays, and deductibles


Essential Functions and Duties:

  • Greet patients presenting for medical or other services in a courteous manner.

  • Answer telephones in a professional manner.

  • Communicate professionally both verbally and in writing with physicians, clinic staff and patients regarding their billing questions.

  • Follow up with denial reps and medical coders to have claim reviewed and rebilled

  • Other duties as assigned.


Education and Experience:

  • High School Graduate or G.E.D. equivalent.

  • 1- 2 year of Medical Receptionist or Patient Account Representative experience preferred

  • 1-year Billing or Coding experience preferred

  • Recent medical customer service experience

  • Ability to speak Spanish is helpful but not required.

Granger Medical Clinic offers competitive wages and excellent benefits. Benefits include:

  • Vision
  • Dental
  • Medical
  • Sick Leave
  • Paid Time Off
  • Life Insurance
  • Paid Maternity Leave
  • Tuition Reimbursement
  • Short- and Long-Term Disability
  • Employee Assistance Program (EAP)
  • Health Savings and Flexible Spending Accounts
  • 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions

The salary range listed is the base salary range offered for this position. Actual salaries may vary depending on factors including but not limited to work experience, education, and/or skill level.


Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.



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