Customer Service Rep II, Partner Care I

**Customer Service Rep II, Partner Care I**

at Walker Edison West Jordan, Utah, United States **Customer Service Representative** Walker Edison is a thriving, eCommerce company that relies on good data and hard-working employees to create an excellent experience for every customer. Our success comes from an attitude of innovation, never settling, and giving back to the community. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. This individual will work closely with various departments to ensure customer inquiries are replied to accurately and in a timely manner. Work with the accounting and sales teams to process credits as necessary. Responsible for superior customer service, technical assistance, and resolving escalated situations. **Qualifications:** Microsoft Office experience is required. Must provide excellent customer service to both customers and employees. Excellent communication (written and verbal), negotiation, and problem-solving skills. Preferred Zendesk experience Ability to multi-task and problem solve successfully in a fast paced, rapidly changing environment. Must have the ability to prioritize, exercise good judgment, handle multiple tasks, meet deadlines and work under pressure. NetSuite experience a plus, but not required. **The selected individual will be responsible for but not limited to the following:**

* Respond to customer inquiries inbound/outbound calls and email using proper grammar and etiquette.

* Process parts requests and answer questions through online portals.

* Ensure customers receive missing/damaged parts quickly and accurately.

* Submit claims with shipping carriers.

* Creating Weekly Shipping Reports for our parts department.

* Comply with attendance and punctuality policy.

* Process customer returns for Walker Edison's partners.

* Forecast products at warehouses to ensure our partners have accurate and updated inventory.

* Exceptional accuracy/attention to detail

* Flexibility to work extended hours when needed.

* Positive attitude & Extremely motivated

* Display a pleasant, friendly style, and a professional image.

* Bi-Lingual (English/Spanish), is a plus and is compensated $1.00 more ????

**Benefits**

Comprehensive benefits include generously subsidized medical, dental, and vision insurance as well as life insurance, dependent care and flex spending accounts, a generous 401k match, pet insurance, Flex PTO, education reimbursement, and a very flexible working environment. Additional perks include complimentary vending machines, massage therapy, endless amounts of food, bi-weekly gifts, and subscriptions to the Calm App, a Music Streaming Service, and ClassPass. Walker Edison also offers several company and individual team building enrichment activities and educational classes throughout the year

**About the Company**

Walker Edison Furniture is a market-leading, e-commerce drop ship business in the home furnishings realm with an unwavering focus on customer satisfaction every step of the way Our brand and designs represent our desire to break away from the standard mold and help our customers "Live Outside The Box." This is an exciting time to join our expanding operations. We are an established business with huge future potential. Come join our team and be a part of a fun and growing company where we Work Outside the Box

Walker Edison is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Location (City) * **U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at Walker Edison are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

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* De