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Project Coordinator
4 months ago
Job Description
Be Accountable as a Team member by understanding, reviewing, and positively impacting specific standards set daily.
Phone, Email and Text interaction with our retail partner, installers, and customers.
Schedule installations and confirm appointments with customers daily.
Monitor and track installations and service calls.
Solve customer problems and issues.
Communicate and guide installers in the field to ensure a quality project.
Assist in resolving customer issues including site visits as directed.
Attend our retail partner's events to drive sales.
Report any store issues / concerns.
Manage large amounts of incoming calls.
Additional Expectations and Skills Needed to be Successful as a Project Coordinator.
Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Strong sense of urgency in regards to Customer Service
Must have excellent communication skills, both written and verbal.
Computer Literate (Outlook, Excel, Word, etc.)
Good organizational skills