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Clinic Administrative Assistant

3 months ago

Morris, United States Big Stone Therapies, Inc. Full time
Job DescriptionJob Description

Big Stone Therapies is currently seeking a full-time Clinic Administrative Assistant to join our therapy team at our clinic in Morris, MN. 

Our rehabilitative therapy clinic is located at 1100 Court Dr. in Morris, MN. This is a full-time position, 40-hours per week, Monday-Friday 8:00am - 4:30pm with 30 min unpaid break each day. This position qualifies for a comprehensive benefits package.

Job Duties:

Scheduling 

  • Schedule new referrals.  Gather and verify demographic and insurance information.
  • Schedule, reschedule, and cancel patient appointments as required.  
  • Monitor patient schedule to maximize productivity.   
  • Perform patient appointment reminder.  
  • Provide instructions to patients to ensure they are prepared for appointments.   
  • Resolve scheduling conflicts as they occur.
  • Assess staffing needs for high and low census times.  
  • Communicate with therapists about schedules, patients, and any changes 
  • Schedule all other non-patient care time.  (Meetings, care conferences, PTO, etc.)   

Customer Service 

  • Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties.   
  • Courteously receive and respond to incoming telephone calls and emails. 
  • Maintain the appearance of the waiting room.   
  • Maintain confidentiality and security of Protected Health Information. 
  • Assist with insurance verifications and collect copays and coinsurance.

Other 

  • Distribute mail 
  • Scan, fax, and print documents.   
  • Clean/sanitize clinic areas as required.   
  • Orders supplies and maintain stock levels as required. 
  • Maintain patient charts.   
  • Opening and closing duties.  
  • Attend meetings as required.   
  • Other clinic duties as assigned.  

Qualifications:

Education 

  • Require high school graduate or equivalent. 
  • Prefer four-year or two-year degree in a related field.   
  • Prefer previous experience in a medical office setting or other customer service-related field.    

Skills 

  • Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems.   
  • Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner. 
  • Excellent phone etiquette and in-person customer service abilities. 
  • Able to adapt and thrive in a changing and fast paced environment.  

Position qualifies for an excellent benefits package including:

  • Health, Dental, Vision, Life, Short-Term Disability insurance options
  • Flexible Spending Plan(s)
  • 401k with employer contribution
  • 8 paid holidays (including your birthday)
  • Generous paid time off accrual


Accepting applications through Friday, August 16th, 2024, or until position is filled.

You will receive a confirmation email once your application has been submitted.  
If you do not receive this, please contact us at humanresources@bigstonetherapies.com

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