Call Center Representative

3 weeks ago


Las Vegas, United States Swickard Auto Group Full time

Job Type

Full-time

Description

No prior automotive industry experience is required to apply We are seeking individuals with various industry backgrounds.

  • Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail
As a Call Center Representative, you will be on the front lines of delivering elevated hospitality and ensuring each guest has a memorable experience to develop a loyal customer base. You will impact whether we become our guest's favorite place to purchase, lease, or service their vehicle

What Winning Looks Like:
  • Demonstrating a high "HQ" (Hospitality Quotient) consisting of kindness and optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
  • Answering incoming phone calls in an extremely courteous, enthusiastic, and professional manner as part of our call center
  • Scheduling service reservations
  • Identify guests' needs, clarify information, and offer assistance and support
  • Responding to guest inquiries via chat
Skills Needed to Win:
  • At least 18 years of age
  • Focus on providing customers an outstanding experience in every interaction
  • Must enjoy a fast-paced environment that includes working with a high volume of phone calls, chats, and email inquiries
  • Ability to multi-task (example: finishing emails or chat sessions while taking calls)
  • Organizational skills
  • Able to develop and maintain the knowledge base required to properly assist guests in a fast-growing company
  • Ability to de-escalate a guest interaction
  • Able to work as a team player and uphold the company's standards of professionalism and integrity
  • Strong communication skills
  • Experience with Reynolds & Reynolds is a plus
  • Punctual and dependable with scheduling flexibility
Physical Requirements:
  • Work Environment: Primarily office-based, involving prolonged periods of sitting at a desk.
  • Computer Use: Frequent use of a computer for handling calls, entering data, and managing customer information.
  • Visual Acuity: Must be able to read and interpret information on computer screens and printed materials.
  • Manual Dexterity: Ability to use a keyboard, mouse, and other office equipment.
  • Mobility: Occasional walking, standing, and reaching within the office environment.
  • Communication: Clear verbal and written communication skills are essential for interacting with customers and colleagues.
  • Hearing: Good hearing ability to effectively listen to and understand customer inquiries over the phone.
  • Physical Effort: The job may occasionally require lifting items up to 25 lbs.
Benefits of Working at Swickard:
  • Career Path - Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
  • Ongoing training and support
  • Opportunities for continued personal and professional growth.
  • We are an Equal Opportunity Employer and value diversity and inclusion at our company.
Competitive benefits package:
  • Insurance: medical, dental, vision, life and pet insurance
  • Optional disability coverage
  • 401k plan
  • Paid Holidays
  • PTO
About Us
  • We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
  • We're a hospitality company that happens to sell cars, parts, and services.
  • We are a team. Everyone plays a role in our success.
  • Culture: We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work
  • Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
  • We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.


Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. #T5

Salary Description

$17.00 per hour

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