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Branch Manager
4 weeks ago
Job Title: Branch Manager
Job Overview:
Oversee the daily operations of a bank branch, ensuring exceptional customer service and efficient branch performance. Manage staff, drive sales and service goals, and ensure compliance with banking regulations and company policies. Develop strategies to grow the branch's business, enhance customer satisfaction, and achieve financial targets.
Responsibilities:
- Supervise and lead branch staff, including hiring, training, and performance management.
- Ensure high levels of customer service and resolve customer issues.
- Manage daily operations, including cash handling, account management, and transaction processing.
- Drive sales and service initiatives to meet branch goals and increase profitability.
- Monitor branch performance, analyze reports, and implement improvement strategies.
- Ensure compliance with banking regulations, company policies, and security procedures.
- Develop and execute business strategies to attract new customers and retain existing ones.
Qualifications:
- Bachelor's degree in Finance, Business Administration, or a related field.
- 5+ years of experience in banking or financial services, with at least 2 years in a managerial role.
- Strong leadership and team management skills.
- Excellent customer service, sales, and problem-solving abilities.
- Proficiency in banking software and systems.
- Knowledge of banking regulations, compliance, and risk management.
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