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Director of Volunteer Resources and Support

2 months ago

Charleston, United States Girl Scouts of Black Diamond Council Full time
Job DescriptionJob DescriptionDescription:

Position Reports To: Chief Operations Officer

Classification: Salaried, Exempt

Purpose: The Director of Volunteer Resources and Support designs, plans and directs a volunteer program to attract, inspire, train, deploy and retain volunteers.

Location and hours: Charleston Office or Hybrid

· For candidates beyond the greater Charleston area, a hybrid workplace location model will be considered. At minimum, the Director of Volunteer Resources and Services will be based in the Charleston office one set day a week. Travel to and from the Charleston office will not be a reimbursable expense.

· Hybrid positions require a designated home work space and reliable high speed internet.

· This is an exempt position that may regularly require a 40-hour work week.

· This position will operate with the standard business hours of a 4.5 day workweek during the school year. Summer business hours may change to a 4-day week upon the approval of the CEO, but not guaranteed.

· Will require occasional evening and weekend hours and/or overnight stays.

Direct Reports: The Director of Volunteer Resources and Support will lead a team including the Volunteer Membership Specialist and Customer Care Team. They will directly supervise two positions.

Salary: $60,000

Benefits:

· Generous paid vacation, sick leave and 10 paid holidays annually.

· Medical, Dental, Vision and Life insurance.

· Optional Supplemental Insurance available.

· Defined 401k contribution plan


Essential Roles and Responsibilities:

Train Volunteers:

· Oversee volunteer orientation and onboarding systems – processes, procedures and requirements.

· Develop and coordinate training systems that fulfill educational needs of all Girl Scout volunteers.

· Create innovative ways to provide volunteer education. (Example: Podcasting)


Deploy Volunteers:

· Ensure quality of service by implementing and overseeing volunteer screening systems.

· Maintain high standards of volunteer service through systems of accountability, including volunteer reappointment, reassignment and release.

· Provide clear roles and responsibilities for all volunteer positions.


Retain Volunteers:

· Provide clear, timely and relevant communication to volunteers, volunteer committees.

· Solicit volunteer feedback for satisfaction.

· Measure the performance of our volunteer model and systems.

· Create and implement customer service systems to support volunteers with the expertise and resources to solve problems quickly

· Empower and appreciate volunteers.


Strategy:

· Direct the council strategy for volunteerism and Customer Care.

· Analyze, understand and utilize data to drive results.

· Provide leadership in the development of innovative strategies and effective services for supporting girl and adult membership through the a volunteer support structure.


Other:

· Oversee the department’s annual budget and budgeting process.

· Exemplify strong leadership, team, and personal accountability in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.

· Perform other duties as necessary or assigned.

Requirements:

Qualifications:

· Bachelor’s Degree in Organizational Leadership, Non-profit management, Business, Human Resources or other related field.

· 3+ years supervisory experience.

· Proven ability to manage and resolve conflicts.

· Proven ability for accountability practices.

· Experience overseeing policy and procedure at an organization-wide level.

· Experience in screening and vetting applicants, including criminal background checks.


Physical Requirements:

· Ability to travel throughout council jurisdiction.

· Occasionally moves throughout the facility to access file cabinets, office machinery, supplies, etc.

· Occasionally moves items that weigh up to 25 pounds.

· Must be able to sit in a meeting or at a workstation and a computer screen for prolonged periods.


Each employee has the responsibility for actively supporting and promoting the Council’s commitment to diversity and for developing Council resources through increased membership, strengthening community connections, serving girls and fund development.