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Director, B2B Operations

3 months ago

Louisville, United States Churchill Downs Technology Initiatives C Full time
Job DescriptionJob Description

Job Summary:

The TwinSpires Director of B2B Operations is responsible for coordinating with different partners to improve process efficiency and drive growth in our B2B relationships. These responsibilities include creating a regular review process of key performance indicators, establishing annual targets for improvement, managing contract details and supporting the revenue goals of our partners. The Director manages all B2B relationships and represents our partners goals to internal TwinSpires stakeholders. The B2B scope of this role includes online horse race wagering applications.

Essential Functions:

  • Operational Rigor: Establish and facilitate recurring reviews with our B2B partners to review past performance and collaborate on future goals.
  • Stakeholder Engagement and Relationship Management: Foster strong relationships with internal and external stakeholders, providing regular updates on product strategies, performance, and key milestones; Advocate for the B2B partners as a strategic driver of company success.
  • Product Enhancements: Collaborate with B2B partners to identify improvements to the product. Create requirements definition for the product enhancement and then champion the changes with the TwinSpires product team to get the changes into the product roadmap.
  • Communication & Facilitation: Manage the day-to-day relationship with external partners and be the single point of contact for all escalations and communications; Establish and execute a robust communication plan for product changes, incident notifications and general updates.
  • B2B Growth: Identify and explore opportunities to grow partner volume by improving the performance of existing partners and/or establishing relationships with new partners.
  • Program Management: Manage product initiatives in collaboration with TwinSpires Product team to deliver features and enhancements for B2B partners.
  • Risk Management and Continuous Improvement: Proactively identify and mitigate risks associated with process and market dynamics; Instill a culture of continuous improvement and innovation across the B2B landscape.
  • Technical Acumen: Strong understanding of technical products and ability to position technology to solve B2B challenges.

Education and/or Experience:

  • Bachelor’s degree in a relevant field; MBA or equivalent experience is highly preferred.
  • A minimum of 7-10 years of progressive experience in process improvement; operations and technical product management, with at least 2 years in leadership roles.
  • Demonstrated success working with internal and external partners in a fast-paced, technical environment

Required Qualifications:

  • Exceptional strategic thinking, problem-solving, and decision-making abilities.
  • Detail oriented, professional demeanor, strong organization and project management skills.
  • Must have excellent communication, interpersonal, and analytical abilities.
  • Experience and passion around horse racing
  • Authorized to work in the US on a full-time basis.
  • Work-related travel is required.

Supervisory Responsibilities:

  • Yes

Licenses / Certificates:

  • Must be able to maintain required licenses in all jurisdictions applicable to the business.

Physical Demands:

The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
  2. Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
  3. This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.
  4. The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.
  5. The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.
  6. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.