Administrator-Logistics & Customer Service

3 weeks ago

Arcadia, United States Labor Solutions Full time
Job DescriptionJob DescriptionPosition: Administrator – Logistics & Customer Service

Work Schedule: 40 – 45 hours weekly (Monday – Friday)Shift hours: 2 open shiftsSalary: DOE
General Summary: We are currently seeking a dependable and responsible administrator who possesses excellent customer service skills. This position involves various tasks that come with their own unique challenges and require specific abilities. We value individuals who can work independently while also collaborating effectively to ensure customer satisfaction. *Join our team and help us deliver outstanding results to our valued customers
Work Activities:
  • Maintaining a positive, empathetic, and professional demeanor towards customers and colleagues at all times.
  • Ensuring prompt responses to customer inquiries across various communication channels, delivering exceptional customer support.
  • Developing strategic plans and effectively managing logistics, transportation, and customer service operations.
  • Collaborating closely with transportation subcontractors, overseeing shipment processing, and ensuring timely delivery as per agreed terms.
  • Effectively resolving any issues or complaints that may arise.
  • Supervising transportation operations, handling paperwork, and inspecting loads to ensure accurate product loading for transportation.
  • Monitoring and analyzing transport expenses.
  • Engaging in negotiations to secure competitive transportation rates.
  • Possessing in-depth knowledge of our products to confidently address customer inquiries.
  • Efficiently processing customer orders, returns, and requests to ensure timely fulfillment.
  • Maintaining detailed records of customer interactions, transactions, comments, and any necessary rectifications.
  • Effectively communicating and coordinating with colleagues as needed to ensure smooth operations.

Work Environment: The work environment is typically for an office setting, with normal working conditions. There may be occasions when flexibility in working hours is necessary. The applicant should possess the ability to effectively handle the physical demands of this role, which may include prolonged periods of sitting, standing, and walking. Periodic inventory checks may need to be conducted by the employee in collaboration with other team members.
Requirements:
  • Previous experience in customer service and/or transportation dispatch is required.
  • Must be capable of working independently and managing multiple projects simultaneously.
  • Proficiency in Microsoft Office applications such as Excel, Word, Outlook, and Teams.
  • Fluency in both English and Spanish is preferred.
  • Knowledge of geography is advantageous.
  • Possess an analytical mindset and strong numeracy skills.
  • Demonstrated ability in people management and coordination.
  • Excellent financial decision-making skills are necessary.
  • Exceptional negotiation and communication skills are necessary.
  • Ability to make critical judgment calls with good intuition.
  • A degree in BA or Logistics is highly preferred.

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