Logistics / Customer Service Manager

3 weeks ago

Arcadia, United States Labor Solutions Full time
Job DescriptionJob DescriptionPosition: Logistics / Customer Service Manager
Salary range: $60k 0 $65k per year Salary Method: (Bi-Weekly)
Work Schedule: 40 – 45 hours weekly (Monday – Friday)Shift hours: 6AM – 4:30PM (8-9 hours daily)General Summary: This role encompasses a dual responsibility of providing support to the management team and collaborating with various departments such as Production, Sales, and Administration. Additionally, it assists the Sales & Customer Service Team in their day-to-day operations. The primary focus of this position involves analyzing sales entries and ensuring the accuracy of data.

Core Functions:
  • Support Director of Sales and Marketing
  • Support Sales & Customer Service Team
  • Support Sales Team

Details of Function:
  • Assist with order entry, outgoing order confirmations, and sales and distribution correspondence.
  • Finding solutions for clients.
  • Additional support for sales team.
  • Generating sales reports and open order reports.
  • Data Entry and Log management.
  • Filing
  • Proofing sales orders and credit memos / pallet returns.
  • Answering customer and sales rep inquiries.
  • Phone assistance.
  • Provide pick-up & delivery notice lists.
  • Assist Sales team in handling complaints and shortages.
  • Assist with production schedule management.
  • Coordinating with sales and distribution to manage project order timeline.
  • Coordinating with purchasing of resale items inventories.
  • Coordinate with Yard Manager on various initiatives.
  • Assistance on all duties of Customer Service and logistic team.

Qualifications:
  • High School Diploma or equivalent.
  • College degree or College experience is a plus.
  • The ideal candidate will possess 2 years’ experience in a customer service-related role, experience can be substituted for education requirement.
  • Management experience is a plus.
  • Must demonstrate strong interpersonal skills, multitasking and a positive, service-oriented attitude.
  • Must exhibit aptitude for problem-solving and be detail oriented.
  • Must have good organizational skills and be self-motivated.
  • Must be results oriented and able to work both independently and within a team environment.
  • Must possess excellent verbal and written communication skills.
  • Proficient in Bilingual preferred, but not required.

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