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E-commerce and Customer Service Specialist
4 months ago
Responsibilities:
- Efficiently process website orders, ensuring a smooth and timely transaction for customers.
- Provide exceptional customer service, responding to inquiries, and resolving issues promptly.
- Coordinate shipments, working closely with logistics to ensure accurate and timely delivery.
- Liaise with sales representatives to manage and process wholesale orders.
- Communicate effectively with the production team to align on order specifications and timelines.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other team members to improve overall customer experience and operational efficiency.
Requirements:
- Fluency in both English and Chinese is highly preferred.
- Prior experience in e-commerce, customer service, logistics, or a related field.
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
- Detail-oriented with strong organizational skills.
- Ability to multitask and manage time efficiently in a fast-paced setting.
- Proficiency in using e-commerce platforms and basic office software.
Job Type: Full-time Hourly Onsite. Remote is not allowed.
Benefits:
- Eligible for medical, dental, and vision benefits on the 1st of the month after 60 days of employment.
- Eligible for the company’s 401k plan after 90 days of employment.
- Sick hours are earned from date of hire and eligible to use after 90 days of employment.
- 7 paid holidays per year.
- Eligible to earn vacation time after 3 months of employment.
iKrusher is an equal-opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
About us
iKrusher is a preeminent brand in the vape technology hardware industry, with distribution centers strategically located throughout California, Arizona, Colorado, and Michigan, and soon to be in New Jersey as a Multi-State Operator (MSO). The company's headquarters, situated in Arcadia, California, near Los Angeles, features an R&D center within its state-of-the-art facility.
