Learning & Development Associate
3 months ago
Position Overview:
The Learning & Development Associate will play a key role in developing and implementing training programs that will help our employees grow, improve and be more effective in their roles. The L&D Associate is responsible for enhancing the skills and performance of onsite service employees, focusing on elevating hospitality standards to improve service for homeowners and shareholders. The incumbent will work as part of the HR team to assess employees' learning and development needs and create programs to meet those needs. This role involves designing, conducting, and organizing training programs across the NY and Southeast portfolio. The L&D Associate will report to the Director of Learning & Development for daily instructions, overall guidance, and development. This is a great opportunity for someone who is passionate about training and development, and who wants to help shape the future of our organization
Key Responsibilities:
- Design and develop comprehensive training programs focused on hospitality and service excellence.
- Facilitate multiple onsite training sessions daily across various properties in the NY and Southeast portfolio.
- Travel frequently within regions and to support training initiatives.
- Assess training needs and adapt programs to suit diverse employee roles and backgrounds.
- Engage and motivate employees through interactive and dynamic training methods.
- Evaluate training effectiveness and make necessary adjustments to improve outcomes.
- Act as an ambassador for AKAM, embodying the company’s vision, culture, and values.
- Assist in designing and developing training materials, reference materials, including course outlines, presentations, e-Learning content, and assessments.
- Create learner activities, checklists, quizzes, and simulations.
- Develop online documentation and job aids.
- Conduct in-person, webinars and eLearning sessions as assigned.
- Set up the training room and coordinate equipment.
- Manage training and reference content in a centralized repository.
- Maintain and upload new training information as assigned.
- Assist in monitoring content requests and user access.
- Perform training administrative functions, including maintaining class schedules and LMS records. Keep rosters for class enrollment current.
- Manage required training for the organization, keep certifications current.
Qualifications:
- Bachelor’s degree in Hospitality, Education, Organizational design, or related fields is required.
- 3 to 5 years of experience in Learning & Development or Hospitality training required.
- Proven ability to engage and train employees of varying roles and backgrounds.
- Strong adaptability and problem-solving skills.
- Excellent communication and interpersonal skills.
- High level of emotional intelligence (EQ) and a positive attitude.
- Ability to travel extensively across the Southeast region and in the greater NYC area is required.
- Proficient in Microsoft Office and familiar with e-learning platforms.
- Preferably experience working in the hospitality industry (hotels, service, etc.)
Competencies:
- Leadership: Ability to inspire and guide employees towards excellence in service.
- Adaptability: Capable of adjusting training methods to meet the needs of diverse audiences.
- Communication: Excellent verbal and written communication skills to effectively convey training content.
- Energy & Enthusiasm: Maintain a high level of energy and enthusiasm during training sessions.
- Emotional Intelligence: High EQ to understand and manage interpersonal dynamics effectively.
- Physical Requirements:
- Ability to travel frequently.
- Capability to conduct multiple training sessions per day, including standing and presenting for extended periods.
- Working Conditions:
- Travel to onsite locations in NY and FL.
- Dynamic and fast-paced environment requiring flexibility and adaptability.
AKAM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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