Development Specialist

TITLE: Development Specialist
DEPARTMENT: Development

REPORTS TO: Sr. Director, Development Operations

LOCATION: 730 Polk Street, San Francisco

BENEFITS: Yes

STATUS: Full-Time, Non-Exempt

CLASSIFICATION: Administrative Workers

SUPERVISES: Volunteers and temporary seasonal employees, including interns

WHO WE ARE:

Project Open Hand is a nonprofit organization that provides meals with love to critically ill neighbors and older adults with complex health conditions. Our food is like medicine, helping clients recover from illness, get stronger, and lead healthier lives. Every day, we prepare 2,500 nutritious meals and provide 200 bags of healthy groceries to help sustain our clients as they battle serious illnesses, isolation, or the health challenges of aging. We serve San Francisco, Oakland, and Contra Costa counties, engaging more than 125 volunteers daily to nourish our community.

POSITION SUMMARY:

The Development Specialist will work under the direction of the Senior Director, Development Operations to improve and implement strategies that grow our mid-level donor base and steward our current donors. The ideal candidate will be enthusiastic and excited about supporting and growing our strong community giving program with fundraising strategies to support the financial sustainability of the organization. She/he/they will be highly detail-oriented, well-organized, focused and goal-oriented, with a high level of initiative and energy, as well as problem solving skills. This is a forward-facing position that will play an integral role in providing exceptional donor customer service – answering and responding to all donor calls and emails, helping with donor stewardship events and tours, and maintaining accurate and updated information in the donor database. This position will also collaborate with the Senior Director, Major Donors and Planned Giving to build awareness of Project Open Hand’s Supper Club, our monthly donor program, and increase membership and retention. This position will contribute to other Development activities as needed, working as a team player with all members of the Development department.

You must include a cover letter with your resume in your application.

We provide an excellent benefits package including medical, dental and vision insurance, 401K, paid vacation and sick time off.

Salary range: $27 - $31 hourly (commensurate with relevant experience).

QUALIFICATIONS REQUIRED:

• Bachelor's degree (or equivalent) with a minimum two years working in fundraising
• Experience providing warm, excellent, and timely customer service
• Proficient in Microsoft Office Word, Excel, and PowerPoint, including knowledge of mail merge
• Excellent organizational and prioritizing skills
• Detail-oriented, well-organized, focused and goal oriented, with a high level of initiative and energy, as well as problem solving skills.
• Strong written and oral communication skills for diverse audiences including donors, board members, staff, volunteers, executives, potential funding partners and all constituencies.
• Light event coordinating experience
• Project management experience
• Ability to work some nights and weekends
• Ability to convey a high degree of commitment and passion for mission and values of Project Open Hand, and show a keen desire for collaboration and teamwork within the organization.

QUALIFICATIONS DESIRED:

• Experience working on a fundraising campaign
• Experience with Salesforce (highly desired) or comparable donor database tools and high-level of proficiency to learn and adapt to any new online fundraising/Customer Relation Management (CRM) tools
• Experience editing and creating print and digital collateral

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Provide excellent customer service, responding to donor calls and e-mails in a timely, warm, and professional manner.
• Manage, document and implement all aspects of The Supper Club program, including maintaining monthly updates, collecting on lapsed donations, developing and implementing a stewardship plan and events, launching an annual membership drive, and engaging members to increase membership/retention.
• Manage the administrative and donor relations activities for the annual Project Open Hand Calendar, including tracking of “Have a Heart” & “Celebrations Days” and the mailing of Calendar orders in a timely manner.
• Support all aspects of donor engagement and stewardship events.
• Serve in administrative capacity with other high-touch donor stewardship activities as needed, including thank-you calls, thank-you notes, donor tours, annual thank-a-thons, and helping with personalization on Direct Marketing Appeals.
• Support the Events Team in all annual fundraising events.
• Support the Development Operations Team during high-volume Holiday months, helping as back-up with deposits, acknowledgements, data entry, etc
• Perform other Development and Donor Relations duties as assigned

JOB COMPETENCIES/SUCCESS FACTORS:

• Team player: Demonstrates cooperative spirit, respects professional boundaries, and successfully shares responsibilities with others
• Self-Led: Knows and completes responsibilities in assigned timelines and asks for clarification when needed
• Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues
• Customer-oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency, and works diligently to resolve customer issues
• Poised: Maintains a calm, positive, and constructive attitude during interactions with diverse populations, sometimes in challenging situations
• Ethical: Honest, accountable, and maintains confidentiality
• Innovative: Creative, offers new ideas, risk taker, amenable to change
• Decisive: Thoughtful when considering options, seeks input from others, makes difficult decisions when necessary
• Knowledgeable: Understands facets of job, aware of duties and responsibilities, keeps job knowledge current
• Well Organized: Information organized and accessible, maintains efficient work space, manages time well
• Project Manager: Monitors status of projects, understands project details, holds project owners accountable, delivers clear and accurate feedback
• A Strong Communicator: excellent verbal and written communication skills
• Tech. Savvy: Skilled with computers, proficient with function appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing duties of job, incumbent is occasionally required to stand; walk; sit for long period of times; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 30 pounds unassisted. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: The noise level in the work environment varies from quiet to loud. The temperature in the work environment will range from cold to warm.

Project Open Hand is an Equal Opportunity Employer.

Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include:

• Medical, Dental, and Vision coverage, and Flexible Spending Account
• Long Term Disability, Life/AD&D, and Supplemental Life Insurance
• Retirement Savings Plan 403(b), Commuter Check Subsidy
• Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts
• Holidays (11 per year), generous vacation and sick leave, and complimentary lunch