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Apprentice Customer Service Representative

5 months ago

Holland, United States WM Uniform and Linen Full time
Job DescriptionJob Description

KEY OUTCOMES

1) OUTCOME: Order Accuracy

· Ensure accuracy when processing and fulfilling order

· Minimize errors is size, quantity, and garment details

2) OUTCOME: Product Knowledge & Inventory Management

· Have an understanding of uniform and facility service products

· Understand the handling of inventory, managing stock levels and minimizing discrepancies

3) OUTCOME: Communication Skills & Problem Resolution

· Effectively communicate with both internal team members & customers

· Have clarity, professionalism, and timely responses with internal Team Members and customers

· The ability to address and resolve issues that may arise during the delivery process. Demonstrating problem-solving skills required to root cause customer issues and ensure the correction is made and communicated to all parties and the customer is highly satisfied.

4) OUTCOME: Safety

· Attend safety team meetings when required.

· Follow safe practices and procedures in all work areas.

5) OUTCOME: Perform Consistent with Wildman Core Values

· Conduct yourself at all times and in all business interactions consistently with Wildman Core Values

COMPETENCIES

CORE COMPETENCIES

*Action oriented:

Taking on new opportunities and touch challenges with a sense of urgency, high energy, and enthusiasm.

*Learning work processes:

Learning the most effective and efficient processes to get things done, with a focus on continuous improvement.

Ensures Accountability:

Holding self and others accountable to meet commitments.

*Drives Improvement:

Consistently achieving growth, even under tough circumstances.

Collaborates:

Building partnerships and working collaboratively with others to meet shared objectives.

Values differences:

Recognizing the value that different perspectives and cultures bring to an organization.

*Communicates effectively:

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Instills trust:

Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Demonstrates self-awareness:

Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Self-development:

Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Nimble learning:

Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Situational adaptability:

Adapting approach and demeanor in real time to match the shifting demands of different situations.

STRENGTHS TO BE SUCCESSFUL

· Excellent communication skills, customer-oriented and cool-tempered.

· Ability to diagnose and resolve issues.

· Good understanding of computer systems, mobile devices, and other tech products.

· Self motivation to work independently.

· Willingness to obtain a Chauffeurs License & operate a large vehicle. Previous delivery driving experience preferred.

· High School Diploma or GED

· Ability to work a flexible schedule

· Regular and predictable attendance is required

PRIMARY RESPONSIBILITIES

  • Learn the process to pick up and deliver WMU products at customer sites.
  • Learning how to build exceptional relationships with existing customers through excellent service.
  • Learning how to find referrals from existing customers.
  • Interacting with WMU Production, Stockroom and Office team members to ensure timely and accurate garment and invoice processing.

PHYSICAL REQUIREMENTS

  • Work is performed in a varied environment at WM Uniform and customer sites.
  • Operating a large vehicle and moving in and out of the vehicle continuously at multiple stops
  • Ability to regularly lift, push, pull and carry up to 50 lbs.

COMPANY OVERVIEW

Started in 1952, Wildman Uniform Company operates as a uniform rental service, and in addition sells PPE, cleaning chemicals, floor mats, and deep cleaning services. Wildman serves many different industries including automotive, food and beverage, office solutions, retail, and manufacturing.