Outbound Sales Representative

3 weeks ago

Racine, United States CREE LIGHTING USA LLC Full time
Job DescriptionJob Description

Cree Lighting is a market-leading innovator of LED lighting for indoor, outdoor and intelligent lighting applications. We currently have an opening in our e-conolight business: Cree Lighting’s direct-to-contractor e-commerce channel. At e-conolight, we're out to revolutionize how electrical contractors, builders, and homeowners buy LED fixtures and accessories by making it easy to get the exact lighting product they need, fast. Our goal is to offer the very best selection of LED lighting at the very best prices with world-class customer service, fast shipping, easy returns and a can-do attitude.

We are a values-based organization that seeks people that don't just want to "work" but who want to brighten their future with us. We care about the well-being and satisfaction of our employees. That's why we offer a comprehensive benefits package designed to support your health, happiness, and future growth.

Here's what you'll gain access to when you join our team:

  • Day-One Coverage: From the moment you start, you'll have access to top-tier medical, dental, and vision insurance.
  • Retirement Savings: Invest in your future with confidence. Our 401(k) plan features a company match to help you build a secure financial outlook.
  • Onsite Healthcare: Enjoy the convenience of onsite healthcare with access to a dedicated Nurse Practitioner.
  • Parental Leave: Embrace the journey of parenthood with the support you deserve. Take the time to nurture your growing family and create lasting bonds with your newest ray of light.
  • Fitness Reimbursement: Stay active with up to $325 annually for gym membership reimbursement.
  • Employee Assistance Program (EAP): We understand that life can be challenging at times. Access free therapy sessions and legal counsel through our Employee Assistance Program.
  • Tuition Reimbursement: Never stop learning Pursue further education with up to $5,250 per year in tuition reimbursement.
  • Life Insurance and AD&D: Your peace of mind matters. Receive coverage for both basic and supplemental life insurance, as well as Accidental Death & Dismemberment.
  • Identity Theft Protection: Rest easy knowing your identity is safeguarded with our comprehensive protection services against theft and fraud.

If you’re providing exceptional customer service in a fast-paced environment where no two days are the same keep reading to learn about a dynamic opportunity as an Outbound Sales Representative on our e-conolight team.

As an Outbound Sales Representative, you will be instrumental in driving new business opportunities by acquiring new customers and nurturing existing accounts within our eCommerce platform. Your role will involve a combination of cold calling, qualifying leads, and following up on sales inquiries to convert prospects into loyal, repeat customers. You’ll work diligently to understand customer needs and offer our full range of contractor-grade lighting products at competitive prices, ensuring both new customer acquisition and the growth of our existing customer base.

Responsibilities

  • Timely follow up on large opportunity quotes to understand customer’s needs, deadlines and any obstacles to closing the deal
  • Build relationship with top customers to earn trust and become go-to contact for all their lighting needs, including frequent contact and follow-up with new offerings from e-conolight
  • React to bid opportunities / fixture schedules by leading team of internal stakeholders to quickly respond with a complete solution in timely manner
  • Become the first point of contact with new customers to introduce them to the e-conolight family, better understand their business needs, and offer ways to enhance their buying experience on future orders
  • Address inquiries regarding shipping/delivery dates, order changes/cancellations, quotations, service questions, and general customer concerns with efficiency and effectiveness.
  • Maintain a high level of professionalism with clients, building and nurturing positive relationships with every interaction.
  • Update customer information in the database during and after each call, ensuring accuracy and completeness.
  • Process and follow up on less complex customer complaints, such as late shipments, damaged products, or replacements, ensuring timely resolution and customer satisfaction.

Qualifications

  • High School Diploma required; Associate's or Bachelor's degree preferred, or equivalent experience in a relevant field (e.g., Business, Marketing, or Sales).
  • 2+ years of experience in customer service or sales, with a preference for experience in eCommerce or account management.
  • Proficiency with typing speed of 30 words per minute or higher.
  • Experience in end-to-end account management is a plus.
  • Skilled in Office 365 and other relevant software. Familiarity with eCommerce platforms and CRM systems is highly desirable.
  • Excellent presentation and written communication skills, with the ability to effectively engage with customers and present solutions.
  • Strong skills in lead generation, sales follow-up, and customer relationship building.
  • Ability to analyze sales data and customer feedback to drive growth and optimize strategies.

Cree Lighting is dedicated to fostering a workplace culture that values belonging, inclusion, and diversity. We believe that diversity in backgrounds, experiences, and perspectives enriches our organization. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to creating an environment where every individual feels valued, respected, and empowered to contribute their unique talents and ideas, making our workplace shine even brighter.

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