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Transactions Specialist
4 months ago
Summary
The primary purpose of this position is to perform program and administrative tasks that supports the
Department of Rental Assistance. The incumbent is responsible for completing annual and interim recertifications following HUD regulatory requirements and the Housing Authority of the Birmingham District's ("HABD" or "Agency") standard operating procedures. This position ensures quality control in HCV transactions and may recommend adjustments to Housing Assistance Payments ("HAP"), Utility Allowances, HUD Form 50058 submissions, and owner and/or tenant files.
All activities must support the HABD mission, strategic goals, and objectives.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed.
Reviews documents and third-party income verifications following local regulations and United States Department of Housing and Urban Development (HUD) requirements for third-party verification. Ensures compliance of annual and interim files and notifies appropriate parties when participants or landlords are missing required documentation from files.
Calculates total tenant payment, tenant rents, housing assistance payments, and utility allowance payments promptly following HABD and HUD requirements.
Processes rent increase requests.
Analyzes Enterprise Income Verification (EIV) reports and compares EIV information with documents provided by participants to determine reporting discrepancies. Addresses or escalates discrepancies as required.
Performs data entry in the system and generates HUD 50058 forms submitted to HUD via the PIC system.
Generates Housing Assistance Payments contract amendments in the system and distributes copies to landlords and participants via first class mail and email.
Maintains filing system to organize transaction files following standardized file checklist; scans documents into the system.
Performs quality control audits and makes corrections to tenant files.
Prepares files for third-party and HUD audits.
Assists with participant briefings, workshops, and training.
Forwards files to Compliance staff to review for possible program violations as appropriate.
Prepares correspondences and technical and status reports to inform management of the progress of assigned activities.
Monitors and tracks zero income participants every 90 days.
Performs administrative and clerical duties, assisting the Rental Assistance Department and other departments as required.
Performs other related duties as assigned.
Behavioral Competencies
This position requires the incumbent to exhibit the following behavioral skills:
Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of HABD. Uses appropriate judgment & decision-making in accordance with the level of responsibility.
Commitment: Sets high-performance standards; pursues aggressive goals and works hard/intelligent to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.
Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to and conveys an understanding of the comments and questions of others; listens effectively.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's work; does a fair share of work.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; Contributes to building a positive team spirit; puts team's success above own interests; supports everyone's efforts to succeed.
Job Competencies
Knowledge of HUD, federal, state, and local laws and regulations, and HABD policies and procedures related to the position.
Knowledge of the general operations and procedures of HABD properties and the Housing Choice Voucher Program.
Knowledge of the regulations affecting HABD's housing programs and demonstrated ability to understand the terms, conditions, and content of HCVP regulations.
Knowledge of the proper HABD procedures for collecting, processing, and recording HCVP transactions.
Skilled in the operation of commonly used office equipment, especially the use of personal computers for word processing and spreadsheet applications.
Skilled in providing instruction on the HUD and HABD program requirements to potential participants.
Skilled in customer service and resident relations.
Ability to prepare and present ideas in English, both orally and in writing, clearly and concisely.
Ability to perform program-required computations with speed and accuracy.
Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, tenants, HUD, and local, state, and federal officials. Ability to communicate with people from a broad range of socio-economic backgrounds.
Education and/or Experience
High School Diploma or GED and a minimum of one (1) year of experience in property management, Public Housing, the Housing Choice Voucher Program, or a closely related public service agency/entity. A minimum of two (2) years of progressive professional development in any other field may be considered. Section 8 or Public Housing experience preferred.
An equivalent combination of education and experience may be considered.
Must obtain an HCV and Rent Calculation certification within six (6) months of employment.
Some positions may require possession of a valid driver's license and the ability to be insurable under HABD's automobile insurance plan at the standard rate.
Technical Skills
The employee should have strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook) to perform this job successfully. Must have the ability to learn other computer software programs as required by assigned tasks.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching, grasping, operating computers and other office equipment; moving about the office, and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.
Work Environment
The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment. The noise level in the work environment is moderate.
The position is open until filled.