Key Account Manager
3 weeks ago
Role Description: Account Managers are responsible for coordinating and ensuring that ARM clients’ service needs are met and driving overall success to meet or surpass client KPI’s. Account Managers operate as a liaison between the client and ARM with their priority being to address the needs of our customers and respond to concerns in a quick and effective manner. This role is most effective when developing and maintaining strong working relationships and focused on continual learning.
This role does require traveling roughly 25% of the time.
Role Objectives:
- Primary point of contact and owner for all matters regarding designated client concerns and needs
- Create, strengthen, and maintain client relationships by acting as a client advocate
- Be a proactive source for identifying performance needs and opportunities
- Identify opportunities to drive efficiencies for both clients and internal operations
- Identify opportunities for increased revenue and profitability programs
- Knowledgeable about client policies and statements of work and needs in the areas that client operates
Daily/Weekly Responsibilities:
- Manage and oversee overall performance and status with Key Accounts
- Collaborate with outside departments to ensure timely and successful delivery of solutions to client needs.
- Prepare reports on account status
- Track client assigned key performance indicators
- De-escalate client concerns and effectively communicate resolutions to address the concerns
- Generate proposals for client approval based on client and internal company guidelines
- Stay aware of best practices and recommend process developments for the client and ARM internal operations.
Location: Position is based In Spring Lake ARM Office
Skills and Qualifications:
- Strong verbal and written communication skills
- Experience in Account Management or similar
- Proficient with MS Office and other software
- Adhere to company and client processes/procedures
- Proven ability to multi-task while maintaining attention to detail
- Ability to track and analyze data
- Ability to prioritize, adapt and manage time productively
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