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Customer Onboarding Representative

1 month ago

Longview, United States iClassPro, Inc. Full time
Job DescriptionJob DescriptionPurpose:

The Onboarding Representative will play a crucial role in providing exceptional customer service and ensuring a smooth onboarding experience for new customers. This position requires a strong attention to detail, excellent communication skills, and the ability to quickly learn and navigate our software.

Duties and Responsibilities:
  • Form new and continue existing relationships with companies in the customer database by maintaining phone and email contact and addressing issues or problems as they arise.
  • Maintain a strong understanding of product features and technical specifications.
  • Contribute to new methods or strategies to help the sales team reach monthly goals and drive subscription and upgrade growth.
  • Provide customer product demonstrations and education on the features and benefits of each of our products offered.
  • Identify customer needs and requirements.
  • Manage customer records and track leads via CRM software.
  • Be an iClassPro product expert who understands the market and competitive landscape to deliver winning solutions, education, and training for our customers.
  • Perform other duties as assigned.

Requirements

Skills:

  • Excellent customer service and interpersonal skills.
  • Strong verbal and written communication skills
  • Ability to patiently guide customers through complex processes.
  • Detail-oriented with a strong focus on accuracy.
  • Ability to quickly learn new software systems and features.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to work independently and as part of a team.
  • Strong computer skills including Microsoft Word, Power Point and Excel.
  • High proficiency in computer and Internet usage.
  • Strong time management skills.

Education and Experience:

  • High School Diploma or equivalent.
  • 2+ years of prior experience in customer support or onboarding.
  • Experience with CRM and/or Salesforce preferred.
  • Experience with software or technology products is a plus.
  • Industry experience in cheer, swim, dance, or gymnastics preferred.
  • Experience with iClassPro software a plus.
Additional Requirements:
  • Ability to work full-time at our office location.

Benefits

  • Health Insurance including medical, dental, vision, life
  • EO medical paid at 100%
  • Generous PTO
  • 401K with company match