Racquets Club Shop Manager

1 month ago


Greenwich, United States The Field Club of Greenwich Full time
Job DescriptionJob DescriptionDescription:

Racquets & Club Shop Manager

Reporting relationship:

You will report directly to the Director of Squash and the Director of Tennis.

Responsibilities:

As the Racquets and Club Shop Coordinator, you are expected to act as the hospitality hub for all Field Club racquets and Shop activities. You will be the primary liaison between the Club’s tennis and squash departments and the Club’s membership. Responsibilities in this role are described, but not limited to, the following priorities:

HOSPITALITY:

Get to know members & their children by name

Support squash and tennis pros administratively:

Control and manage play, ensure that all members and guests are checked in and billed properly

Maintain billing charges of members and guests; submits billing charges to accounting department in a timely manner (prior to the end of the month)

Answer any and all member questions that arise

Schedule courts for members & guests

Update club website for all racquets & shop programming

Send flyers out for tournaments and squash/tennis events

Work with clubhouse on food and beverage needs as well for events

Handle member inquiries about booking of courts and lessons

Manage the lost & found sections of the racquets buildings

Conduct quality control & ensure cleanliness of the gym facilities

Answer questions concerning club services and happenings

Remind Racquets playing members of rules and regulations governing the Racquets courts usage

Attend staff meetings as requested

Complete other tasks as assigned by the Director of Tennis and Director of Squash

SHOP:

Work with the Tennis & Squash professionals, as well as Club administration, to plan, order, and maintain a tight assortment of racquets and club essentials

Manage team clothing orders: merchandising (with team input), ordering, and distributing the items

Work with Tennis and Squash professionals to select and purchase products for tournaments

Develop and Maintain Shop displays

Monitor the receiving and checking-in of all merchandise

Process all paperwork and coding on invoices

Maintain all inventory SKU controls and for all items in inventory and pricing

Monitor procedures for special orders and returns

Assist members with merchandise selections

Assist with the selection of pro shop staff, responsible for training, supervising, scheduling and evaluating pro shop staff.

Plan, promote and markets special events and sales

Operates the POS (point of sale system), club email systems, the club website and Excel/Word documents and spreadsheets

Requirements:


  • Strong communication skills and comfortable around People
  • Proficient in Excel and Word
  • Retail/merchandising experience helpful but not essential
  • An ability to multitask and work with a group of professionals


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