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Racquets Club Shop Manager
1 month ago
Racquets & Club Shop Manager
Reporting relationship:
You will report directly to the Director of Squash and the Director of Tennis.
Responsibilities:
As the Racquets and Club Shop Coordinator, you are expected to act as the hospitality hub for all Field Club racquets and Shop activities. You will be the primary liaison between the Club’s tennis and squash departments and the Club’s membership. Responsibilities in this role are described, but not limited to, the following priorities:
HOSPITALITY:
Get to know members & their children by name
Support squash and tennis pros administratively:
Control and manage play, ensure that all members and guests are checked in and billed properly
Maintain billing charges of members and guests; submits billing charges to accounting department in a timely manner (prior to the end of the month)
Answer any and all member questions that arise
Schedule courts for members & guests
Update club website for all racquets & shop programming
Send flyers out for tournaments and squash/tennis events
Work with clubhouse on food and beverage needs as well for events
Handle member inquiries about booking of courts and lessons
Manage the lost & found sections of the racquets buildings
Conduct quality control & ensure cleanliness of the gym facilities
Answer questions concerning club services and happenings
Remind Racquets playing members of rules and regulations governing the Racquets courts usage
Attend staff meetings as requested
Complete other tasks as assigned by the Director of Tennis and Director of Squash
SHOP:
Work with the Tennis & Squash professionals, as well as Club administration, to plan, order, and maintain a tight assortment of racquets and club essentials
Manage team clothing orders: merchandising (with team input), ordering, and distributing the items
Work with Tennis and Squash professionals to select and purchase products for tournaments
Develop and Maintain Shop displays
Monitor the receiving and checking-in of all merchandise
Process all paperwork and coding on invoices
Maintain all inventory SKU controls and for all items in inventory and pricing
Monitor procedures for special orders and returns
Assist members with merchandise selections
Assist with the selection of pro shop staff, responsible for training, supervising, scheduling and evaluating pro shop staff.
Plan, promote and markets special events and sales
Operates the POS (point of sale system), club email systems, the club website and Excel/Word documents and spreadsheets
Requirements:- Strong communication skills and comfortable around People
- Proficient in Excel and Word
- Retail/merchandising experience helpful but not essential
- An ability to multitask and work with a group of professionals
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