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Associate Director, Patient Support Services
2 months ago
About the Company
UroGen is a biotech company dedicated to developing and commercializing innovative solutions that treat urothelial and specialty cancers. We are fundamentally changing the way patients are treated for urologic cancers.
Watch our New Horizons in Bladder Cancer event and discover why it’s an exciting time to join UroGen® Pharma. Join us and be part of the team that will redefine the future of urological cancer treatment. Behind every UroGen innovation is the inspiration to empower uro-oncology patients with life-changing treatments.
At UroGen, our people are our greatest asset. We cultivate a culture built on collaboration, creativity, and continuous growth. UroGen is a dynamic, rapidly expanding organization with an unwavering focus on improving the lives of patients because they deserve better.
Job Summary:
The Associate Director, Patient Support Services plays a vital role in ensuring a positive user experience while driving the success of UroGen’s marketed products and in preparing for future launches. This individual will leverage reimbursement and operational expertise while serving as the co-lead for day-to-day operations of the UroGen Support patient and provider reimbursement hub. Additionally, this individual will play a critical role in a variety of other Market Access and Commercial initiatives including but not limited to Product Distribution, Field Sales and Market Access support, and Field Reimbursement.
This role at UroGen requires a passionate, analytical, and collaborative individual focused on building and overseeing the programs and initiatives that support patient access for our product(s). Will provide both strategic and tactical oversight in the development, implementation, and management of patient service programs in alignment with market needs and the patients we serve. The Associate Director will build highly collaborative working relationships with the broader Patient Services team and other Cross functional stakeholders across sales, commercial, supply chain and operations. Externally, the Associate Director will work with various partners (HUB, Specialty Distributors, Specialty Pharmacies) to successfully lead strategy and tactical plan execution. This role reports directly to the Director, Trade/Distribution/HUB/GPO.
RESPONSIBILITIES:
- Lead the development and implementation of our rare disease hub and patient service program, ensuring strong alignment to the needs of our providers, patients and caregivers.
- Co-Lead all Patient Services vendor relationships that provide services and programs on behalf of UroGen.
- Manage vendor relationships and coordinate regular reviews of each program internally in alignment with current industry best practices and program objectives.
- Evaluate the effectiveness of patient service programs through metrics and measurement development to achieve program objectives. Ensure product delivery is executed efficiently by product distribution account setup, alignment with mixing partners and supply chain.
- Manage UroGen support copay, returns & PAP program day to day, conducting monthly reconciliations to support finance.
- Provide status updates on issue management across all Market Access partners to management as well as field and senior leadership.
- Develop clear and measurable KPIs that align to company goals with internal and external partners.
- Develop strategies to improve patient access and address barriers through collaborative alignment with multiple internal teams.
- Ensure regulatory compliance of programs and materials.
- Provide insights and education to Sr. Leadership on patient service trends and performance.
- Identify strategic initiatives through active monitoring of industry trends to ensure patient support programs anticipate patient support needs and deliver best in class solutions.
- Consistently execute multiple projects in an on time and on budget manner.
QUALIFICATIONS
- Undergraduate Degree or 6 + years of increasing experience in Biotech or Pharmaceutical industry with focus in Patient Services programs for rare/orphan and specialty products.
- Demonstrated record of success in leading and building Patient Services and hub related operations.
- Product launch and pre-approval commercialization experience preferred.
- Ability to thrive in a start-up environment and prepared to assume roles and responsibilities outside of traditional job functions.
- Expertise in the Patient Services environment for rare/orphan, specialty products, limited distribution networks and hub services.
- Exceptional planning, priority setting, negotiation, project management, and relationship building skills.
- Strong customer orientation: a passion for patients and caregiver community.
- Thrive on collaboration and ability to influence in a matrix environment.
- Friendly, perseverant, flexible, collaborative and confident.
- Strong results orientation and a sense of urgency to get things done.
- Ability to work successfully in a dynamic, fast paced, team-oriented environment.
- Ability to travel up to 25-50%.
- Home Office based role preferred or Remote.
We offer a competitive salary, employee benefits, and an excellent work environment.
EOE.
