Remote Online Support Advisor

2 weeks ago


Rio Rancho, United States Kimura Foundry America Full time
Job DescriptionJob DescriptionSalary: $24

We are seeking a highly motivated and customer-oriented individual to join our team as an Online Support Advisor. As an Online Support Advisor, you will be responsible for providing exceptional customer service and technical support to our online users. You will play a crucial role in assisting customers with their inquiries and resolving any issues they may encounter.

 

Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and chat
  • Identify and escalate priority issues to the appropriate departments
  • Assist customers in troubleshooting and resolving technical problems
  • Provide step-by-step guidance and instructions to customers
  • Update and maintain customer databases with accurate and relevant information
  • Collaborate with cross-functional teams to deliver effective resolutions
  • Contribute to the development and improvement of knowledge base articles and support documentation
  • Follow up with customers to ensure their issues are fully resolved and provide additional assistance if needed


Requirements:

  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficient in using online platforms and computer applications
  • Ability to multi-task and prioritize effectively in a fast-paced environment
  • Knowledge of web technologies and basic troubleshooting skills


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