Field Service Technician

3 weeks ago

Morrisville, United States TARGAN Inc. Full time
Job DescriptionJob DescriptionDescription:

* Candidate needs to be located in Alabama (In or near the Dotham, Troy, or Samson area. Also, willing to travel to Headquarters located in North Carolina. *


Position Summary:

The Field Service Technician (FST) is responsible for providing best in class service and support for TARGAN’s broiler hatchery customers. This position should possess the skills necessary to maintain, repair, test, diagnose, troubleshoot, and debug electro-mechanical chick vaccination and other integrated automated systems. Primary responsibilities for this position include maintenance and emergency repairs on all TARGAN installed equipment at the customer location. The FST must be able to use his or her outstanding mechanical skills as well as solid communication skills to work closely with customer supervisors, production employees, and technicians on complex problems and assume responsibilities for continued customer satisfaction. Work assignments will require adherence to a standardized preventative maintenance program for assigned customers while being able to identify and resolve unanticipated system issues in a timely manner when they occur. This position requires frequent travel to customer sites to assist with installation, servicing, and repair of TARGAN vaccination equipment and related sub-systems.


Key Job Responsibilities:

  • Perform routine/scheduled preventive maintenance on all assigned TARGAN systems.
  • Provide electrical/mechanical support and perform emergency repairs as needed.
  • Required participation in territory after-hours support and repairs.
  • Ensure the Targeted Vaccine Delivery System (TVDS) standardized operations and processes are followed and adhered to in your assigned territory.
  • Implement and manage the TARGAN end-user training program for all customer employees responsible for working with our installed systems.
  • Support and conduct the execution of the TARGAN system evaluation and performance program.
  • Responsible for system and service-related communications within assigned customer hatcheries.
  • Principle for collecting and completing all relevant TARGAN reporting forms and procedures including scheduling visits, system maintenance and troubleshooting outcomes, customer site contacts, on-site parts usage and inventory, customer training and certification program, and vehicle and equipment maintenance within assigned time.
  • Provide input and support to TARGAN Engineering and Bio Research teams.
  • Other duties as assigned.
Requirements:

Education & Experience:

  • Associate degree in Electro/Mechanical Systems or related curriculum and/or a bachelor's degree in poultry science or related field from an accredited institution
  • 1-5 years of related experience in place of educational requirement

Desired Skills & Qualifications:

  • Effective communication and customer service skills are necessary to interact directly with multiple levels of customer personnel
  • Proven mechanical aptitude and strong troubleshooting ability – The ability to look at an entire process and determine the source of the problem/issue.
  • Strong organizational skills
  • Self-motivator and self-starter
  • Exceptional critical thinking, problem-solving, judgment, and initiative
  • Ability to learn, produce, and submit accurate service and expense reports promptly
  • Ability to understand and follow blueprints, machine drawings, and electrical & pneumatic drawings and schematics
  • Master the use of a variety of common power and hand tools
  • Proficient in the use of a laptop computer, tablet, and related software
  • Must be able to work safely and efficiently and follow all safety/precautionary procedures
  • Must possess a valid driver’s license and a clean motor vehicle record

Working Conditions & Physical Requirements:

  • The majority of work is done in a commercial poultry hatchery where exposure to a potentially hazardous environment is possible
  • Heat and humidity above average are common.
  • Available for on-call/after-hours work beyond a standard 40-hour work week to respond to customer emergency calls (via telephone, video, and face-to-face)
  • Lift more than 25 pounds.
  • Travel up to 100% of the time

Please Note: To 3rd Party Search Firms/Employment Agencies: All inquiries must be directed to careers@targan.com. Please do not call or email any TARGAN employee about current or future job openings. All resumes submitted by search firms or employment agencies to any employee at TARGAN via email, telephone, social media, or other means will be deemed to be the sole property of TARGAN unless the firm submitting the resume has previously entered into a written agreement with TARGAN regarding recruitment services and has been approved by Human Resources to work on an open position. TARGAN will not pay any fee or remuneration concerning candidates without complying with this requirement.

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