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Customer Care Data Entry Coordinator

2 months ago

Dedham, United States AliMed Inc. Full time
Job DescriptionJob Description

AliMed is a leading medical products manufacturer and distributor with a vast portfolio of high-quality offerings designed to improve patient outcomes and experiences spanning hospital to home. We remain committed to serving the needs of both patients and providers in the acute, rehab, and post-acute care communities by continuing to build on our strong foundation of innovation, responsiveness, and exceptional customer service that starts with our team of dedicated and talented employees.

As a part of the healthcare industry for over 50 years, AliMed is proud to continue to be able to make a difference through our people, processes, and products. If you would like to be a part of our community and thrive in an environment where you can create, implement, and drive results, we want to hear from you We are actively seeking a Customer Care Data Entry Coordinator to join our team.

Essential Duties and Responsibilities:

  • Enter orders received by fax or email, handling confidential billing and credit card information.
  • Check all data for accuracy.
  • Maintain privacy and confidentiality.
  • Scan paper documents to keep system records.
  • Play a key role in resolving customer issues, including complaints, addressing concerns, and directing issues to the appropriate party.
  • Customer onboarding, password resets, tier-one tech support, and retention services for the AliMed Customer portal.
  • Handle non-telephonic requests for information, cancellations, order status updates, and returns.
  • Assist in resolving customer issues, including complaints, addressing concerns, and directing issues to the appropriate party.
  • Perform other related duties as assigned.

Education and/or Work Experience Requirements:

  • Bachelor's degree (BA) or equivalent from a four year college, Associate's degree (A.A) or equivalent from two-year College or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience in sales with proven results.
  • Prior experience within the Healthcare industry highly preferred.
  • Computer proficiency with Microsoft Office Suite products.
  • Excellent verbal and written communication skills - both understanding the customer and working cross-functionally to meet objectives.
  • Group presentation and public speaking experience.

MATHEMATICAL SKILLS:

  • Ability to calculate figures and amounts such as discounts, commissions, and percentages.
  • Ability to use common spreadsheets (Excel) is required to analyze business performance.

REASONING ABILITY:

  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Ability to solve practical problems and deal with variables in situations using company standards and policies to draw conclusions where no precedent exists and have an aptitude for innovative business relationship development.
  • Able to resolve conflict and create winning solutions which balance company, customer and team member needs.

Physical Requirements:

  • Ability to safely and successfully perform the essential job functions consistent with federal, state and local standards, including meeting qualitative and/or quantitative standards.
  • Ability to maintain regular, punctual attendance.
  • Must be able to lift and carry up to >10 lbs.
  • Must be able to talk, listen and speak clearly.

AliMed is an affirmative action/equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, military service, national origin, age, disability, veteran status, or any other basis protected by applicable state and federal law.