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Executive Meetings Manager

2 months ago

Charlotte, United States StepStone Hospitality Inc. Full time
Job DescriptionJob DescriptionDescription:

The Le Meridien Sheraton Charlotte Hotel is currently seeking a dynamic, motivated, and service-oriented individual for the position of Executive Meetings Manager to join our team at our StepStone Hospitality managed hotel. The Le Meridien Sheraton Hotel, located in Uptown Charlotte, is a 605-room dual complex with 65,000 sq. ft of meeting and conference space.

The Event Manager assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

· Work closely with client after booking to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls and requests.

· Maintain professionalism in problem situations.

· Conduct site tours for potential clients

· Meets with potential clients in order to detail definite events including menu selection, setup and audio visual needs.

· Maintains all correspondence related to group clients: group pick up reports, Banquet event orders, ensure proper billing to guest folios and master account.

· Ensures that all banquet event orders, group resumes and all paperwork has been completed properly and on time.

· Reviews with all Managers any information of past, present and upcoming events.

· Coordinates functions and activities with other department heads as appropriate.

· Meet and achieve upsell revenue goals to improve revenue generation on property.

· Be readily available during functions for consultation with client.

· Flexible schedule required to accommodate client needs.

· Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management.

· Conduct exit interviews with clients to solidify repeat business and distribute results.

· Participate in the preparation of the annual hotel budget.

· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

· Ability to accurately use various office and accounting software. CI/TY and Lightspeed experience is a plus.

· Assists in developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.


Ensuring Exceptional Customer Service

  • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Ensures employees understand expectations and parameters.
  • Strives to improve service performance.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Requirements:

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have exceptional mathematical and computer skills.

· College education and relevant training and experience preferred.

· Ability to timely obtain any required licenses or certificates.

· Additional language ability preferred.

· Occasional travel required.

**1-3 years of convention property experience preferred.


EEOC Statement: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.