Service Manager
1 month ago
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Training & development
ASP Americas Swimming Pool Company is Americas premier swimming pool service company. We have been operating for over 15 years with an outstanding reputation. We pride ourselves on providing "resort quality pool services". To do this we have built a team of dedicated, enthusiastic technicians who enjoy delivering resort-quality service and treating our customers with the utmost respect.
Our Mission: At ASP, we create superior value for our customers in all that we do by leveraging technology, higher standards, knowledge and the relentless pursuit of excellence.
Because of our approach, we have earned loyal customers who expect and desire dependable, quality swimming pool solutions. We continue to grow and are seeking a solution-oriented and customer-focused Service Manager to join our team. This position is responsible for diagnosing issues with the swimming pool equipment and providing solutions to each and every customer they are assigned. This includes following our proven process for diagnosing issues, successfully communicating alternative solutions to the customer, completing the solution in an efficient manner and following all established protocols and sharing lessons learned with the rest of our team.
The ideal person for this position will love to work outdoors. They will be a self-starter who has the ability to work independently with minimal oversight and guidance. They will handle all matters with integrity and embrace the concept and requirements of delivering "resort-quality service".
Responsibilities:
Success in this position will be determined by the following measurable results:
- Manage a daily schedule of equipment repair tasks;
- Repair of pool pumps, heaters, filters, timers, pool cleaners, blowers, lights, automated pool systems, chlorinators, backwash valves, and PVC plumbing;
- Knowledge of 110 volt and 220 volt electrical equipment
- The ability to manage an inventory of equipment on the truck and properly utilize and replenish the inventory when needed.
- The ability to utilize a smart phone for our Pool Ops mobile platform.
- The ability to spot opportunities outside of the repair call, such as upgrading other equipment or adding to the customer experience with other products.
- Renovation experience Re-plaster or equivalent (e.g., PebbleTech), tile replacement/repair, deck texture/seal, pavers install/repair (preferred, not required)
We are specifically looking for an individual who demonstrates these behaviors consistent with the ASP way of doing business (our culture and values):
- Acting with Integrity;
- Superior Knowledge;
- Passion for the Company;
- Customer Focus;
- Accountability and Discipline;
- Respecting Others;
- Excellence in ALL we do; and
- Safety First at all Times.
Requirements:
Requirements for this position are that you have:
(1) a valid drivers license with a clean driving record;
(2) the ability to lift up to 100 lbs; and
(3) Relevant pool equipment experience;
No other specific experience is required as we will teach you the ASP methods designed to give our customers superior value and to maximize your earning potential; however, a high school degree is preferred.
Bonus Potential:
This position has the potential of earning an annual bonus by the company when specific gross revenue goals are met for the year.
Benefits:
A company truck will be provided which you keep fully stocked with tools and inventory. You will receive paid vacation time following a qualifying period.
Next Steps:
If you are interested in being considered for this position and joining our award-winning team, then we would encourage you to apply for this position.
We look forward to learning more about you as you go through our hiring process.
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