Gateless Services Account Manager
3 weeks ago
Position Summary: The Gateless Services Account Manager is an integral position in the management services division of Amano McGann. The ideal candidate should have a general understanding of parking operations and parking technology solutions. The ideal candidate should have strong customer service skills and be process oriented.
Reports to: Vice President of Sales
Direct Reports: None
Key Responsibilities:
- Deliver premier customer service to our clients
- Resolve client requests and concerns efficiently
- Ensure proactive communication with clients regarding opportunities to improve operations.
- Ensure that proper parking, security, and cash control procedures are followed.
- Maximizing profitability through revenue development, facility marketing, and other measures
- Ability to assess rates and review data with clients to maximize the revenue of their assets.
- Perform general accounting duties such as monthly review process with clients.
- Implement all policies and procedures to ensure compliance with all OSHA laws.
- Ability to build and manage processes.
- Creating and processing sales orders in a timely manner
- Follow up on cold and warm leads to further the sales process
- Perform data entry duties in regard to metrics, sales figures, and other key data
- Work closely with sales management on scheduling client conferences and meetings.
***These Key Responsibilities are general in nature and may be augmented with additional duties as determined by the needs of your manager.
Qualifications:
- Experience in Parking Operations
- Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
- Passionate about customer service and client satisfaction.
- Prior experience developing budgets and P&L (Profit and Loss) review a plus.
- Ability to react and problem-solve quickly.
- Persuasive and goal-oriented
- Self-motivated and self-directed
- Able to multitask, prioritize, and manage time efficiently
- In-depth understanding of company services and its position in the industry
- High school degree or equivalent
- Ability to work independently or as an active member of a team
- Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred
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