Service Manager

1 month ago

San Leandro, United States McKevitt Volvo Full time

****Company Description****

**McKevitt Volvo is looking for an experienced Service Manager who runs an efficient and profitable service

department through productive staffing, customer retention, cost controls, achievement of objectives, and

maintenance of all service records. Ensures that the daily inventory of technicians time is consistently

sold to service customers.**

**Automotive Service Manager - Essential Duties

Forecasts goals and objectives for the department and strives to meet them.

Hires, trains, motivates, counsels and monitors the performance of all service department staff.

Prepares and administers an annual operating budget for the service department.

Maintains reporting systems required by general management and the factory.

Attends managers meetings.

Monitors and controls the performance of the department using appropriate reports, tracking

systems and surveys.

Strives for harmony and teamwork within the department and with all other departments.

Develops and implements a marketing plan which promotes new and repeat business.

Understands, keeps abreast of and complies with federal, state and local regulations that affect

service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.

Understands and ensures compliance with manufacturer warranty and policy procedures.

Accounts for all documents; ensures that none are missing, and all are processed correctly.

Holds weekly department meetings.

Directs and schedules the activities of all department employees.

Facilitates and/or conducts technical training and sends employees to appropriate training

schools as needed.

Monitors technicians' daily productivity reports and corresponding payroll records.

Monitors and follows up on parts orders with the parts manager to ensure availability.

Initials all repair orders before submitting them to the warranty department, monitoring for sales

and hours relative to expectations.

Establishes and maintains good working relationships with customers to encourage repeat and

referral business.

Informs repair technicians of time allowances on each repair order.

Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks

of completed jobs for thoroughness and quality.

Keeps abreast of new equipment and tools available and recommends purchases.

Ensures that the work areas and customer waiting area are kept clean.

Establishes and maintains good working relationships with vocational and technical schools to

enhance personnel recruitment activities.

Serves as liaison with factory representatives.

Ensures the proper care, storage and inventory of special tools.

Ensures that customers service files are up-to-date and readily available for reference.

Ensures that all customers are greeted promptly and given fair estimates on costs and time

required for repairs and maintenance.

Prepares pricing guides and maintenance menus for frequent labor operations.

Handles customer complaints immediately and according to dealership's guidelines.

Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the

service experience.

Maintains safe work environment.

Maintains a professional appearance.

Other tasks as assigned.**

**Experience Required

Two to four years related experience and/or training.**

**Come join us - be part of an amazing culture thats transforming the way customers feel about buying or leasing their next vehicle. Youll be working alongside other talented individuals with the same vision and commitment together well drive toward a shared goal of giving our customers an exceptional experience. And at McKevitt Volvo, as an equal opportunity and affirmative action employer, we ensure everyone is welcome and provided an environment to be successful and included. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations**

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