Operations Manager
2 months ago
- Bonus based on performance
- Competitive salary
- Employee discounts
- Health insurance
- Paid time off
- Training & development
- Company car
- Company parties
- Free uniforms
Join Our Team of HVAC Service Pros Today
Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.
JOB SUMMARY
The Operations Manager should be responsible for ensuring that customer needs are met while implementing the policies and procedures of One Hour Heating & Air Conditioning. The OM will manage, guide, and set profit margin and service expectations of field staff while ensuring the safe and efficient delivery of HVAC services and products.
JOB DUTIES
- Develops and implements best operation practices while continually focusing on continuous improvement and process enhancements to achieve budgeted gross margins.
- Oversees branch spend to include labor, vendor agreements, inventory, and fleet.
- Responsible for facilities management, inspections, maintenance, and repair to ensure protection of company assets.
- Oversees safety compliance to include employee training, safety tracking, employee compliance assessments, and incident investigations are completed properly and corrective actions are implemented when necessary.
- Ensures all personnel adhere to OSHA safety standards and team members are always safety conscious.
- Works with the team in certifying the functional requirements of the tenants of the Health, Safety, and Environmental program are completed and the resources necessary for completion are available.
- Maintains compliance of licensing, permitting, and code requirements.
- Manages and develops service staff to include recruiting, hiring, termination, discipline, scheduling, setting work priorities, conducting staff meetings, evaluating performance, and directing work assignments to maximize production.
- Evaluates workloads and personnel schedules to maximize efficiency in achieving profit and customer satisfaction objectives.
- Maintains training of field personnel on systems, tools, and procedures utilizing in-house training, ride-alongs, Success Academy, webinars, and online training programs.
- Provides coaching, feedback, and ongoing technical and communication training to all subordinates to increase performance.
- Reviews service paperwork and ensures all field personnel adhere to procedural standards of reporting and documentation.
- Conducts job site surveys, field personnel ride-alongs, and work evaluations.
- Assists the dispatching operation in ensuring appropriate technician selection for the type of service.
- Ensures accurate documentation of dispatch, arrival, and completion times.
- Participates in all company sponsored training classes.
- Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently. .
- Always maintains a professional image by:
- Wearing only company approved and provided One Hour apparel.
- Following safety policies and procedures.
- Abiding by ALL One Hour standards of performance and code of ethics.
- Maintaining a courteous demeanor with all customers and associates.
- Maintaining company vehicle, ensuring cleanliness and organization, both inside and out.
- Respecting the customers property.
- Must have a minimum of 10 years of verifiable managerial, technical, and sales experience in HVAC or related field.
- Knowledge of the fundamental of operational functionality of residential and light commercial heating, air conditioning, and ventilation equipment.
- Knowledge of the layout, installation, and service requirements for residential and light commercial HVAC.
- Must have comprehensive knowledge of current HVAC products.
- Consistent track record of meeting/exceeding annual revenue goals.
- Ability to understand effects of economic, financial, and market conditions on the business.
- Excellent negotiation, communication, and presentation skills. Knowledge of local codes and permitting requirements.
- Computer proficiency to include Microsoft Word and Excel. Large group office management experience.
- Valid drivers license and a clean driving record.
- GED or High School Diploma
- EPA Certification
- Ability to work under stressful conditions and may be exposed to verbal and/or physical confrontations
- Must be available to work extended hours, nights, or weekends during peak season if needed.
- Ability to stand, walk, and climb ladders and stairs.
- Natural or corrected vision to see and focus for close distance, peripheral vision with normal depth perception.
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