Scheduler
1 month ago
Responsibilities:
- Interface with other staff members to understand clients care needs, to ensure caregivers and clients are properly matched.
- Customer service and problem solving
- Frequent telephone communication
- Utilize our computer system to track client schedules and caregiver availability.
- Communicate directly with clients and caregivers, by phone and email, to ensure schedules are understood.
- Troubleshoot sudden changes in client schedules and caregiver availability, sometimes at the last minute, to ensure shifts are covered.
- General office support such as filing, copying, office organization, etc. as needed.
- Support with Operational functions such as billing and reporting.
- Occasionally may be asked to go to a clients home and provide non-medical, companion level tasks.
The person best fitting our organization is one who will embrace our four Core Values: Compassion; Communication; Consideration and Commitment. We seek a person who is excited about our mission to help older adults.
This is a full-time position, with a regular Monday - Friday schedule with hours of 8:00 am 4:30 pm.
Pay rate- $19-$20 per hour
Qualifications we are seeking include-
- At least 1 year of office/administrative experience, preferably in human services
- Scheduling experience preferred.
- Record of success in a customer service oriented, fast-paced work environment.
- Strong ability to prioritize and manage multiple tasks throughout the day.
- Excellent customer service skills, especially on the phone.
- Great verbal and written communication.
- Proficiency in Word and Outlook. Working knowledge of Excel, and aptitude to learn our computer-based scheduling system (Wellsky)
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