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Access Scheduler

2 months ago

Rochester, New York, United States Regional Transit Service Full time
{"title": "Job Description", "content": "About RTS Access

RTS Access provides complementary service, also known as "paratransit service," to the RTS fixed route system. This form of transportation is available to those customers with disabilities who are unable to utilize the RTS fixed route system for all or some of their transportation needs.

Job Summary

The RTS Access Scheduler plays a critical role within RTS Access Operation. The primary responsibility of this position is to assist RTS Access customers with their transportation needs in a way that uses RTS Access resources in the most efficient manner.

Key Responsibilities
  • Provide excellent customer service in trip reservations.
  • Be proficient in the use of the scheduling software to identify and negotiate the most suitable options for customers in an efficient manner.
  • Collect all necessary trip information for curb-to-curb services and reasonable modifications.
  • Schedule trip requests; negotiates requested times when necessary and appropriate.
  • Resolve ride scheduling conflicts and address booking issues by working with dispatchers as necessary.
  • Make necessary changes to contact information, fare/rider type, and other important field entries.
  • Makes scheduling adjustments where necessary to minimize service disruptions.
  • Use GPS tracking software to locate vehicles.
  • Ascertain passenger information, i.e., name, address, origin, destination, time requested, aide assistance, return trip information, etc.
  • Review manifests during off peak phone hours to ensure efficient runs.
  • Use good judgment, be patient and efficient when negotiating rides with customers.
Requirements
  • A minimum of two (2) years' customer service experience.
  • High school diploma or GED required.
  • Must be proficient with computers and ability to navigate mapping systems.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit while using hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk, hear, see, and use a computer. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.

", "requirements": "Requirements
  • A minimum of two (2) years' customer service experience.
  • High school diploma or GED required.
  • Must be proficient with computers and ability to navigate mapping systems.
", "working_conditions": "Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit while using hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk, hear, see, and use a computer. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.

", "contact_info": "

For more information, please contact us at [insert contact information].

", "apply_info": "

To apply for this position, please submit your application to [insert application information].

", "company_info": "

Regional Transit Service is an equal opportunity employer.

", "language": "en-US"}