Lead Case Manager

2 months ago

Detroit, United States Neighborhood Service Organization Full time
Job DescriptionJob Description


Job Title: Lead Case Manager

Department: IDD

Pillar: Wellbeing

Reports To: Program Director

FLSA Status: Exempt

Summary:

The Lead Case Manager will carry a reduced case load and is responsible for the supervision of the Case Managers. Additionally, the Case Manager Lead will work with the Program Director to assure compliance with multiple funding sources and contractual obligations and the quality of services provided. This job is performed during NSO business hours but will require flexibility. Driving is a requirement of the position.

Requirements and Duties:

  • Supervises Case Managers provides individual supervision and makes recommendations for personnel actions to the Program Director as needed.
  • Provides day-to-day to Case Managers and is responsible for the case record of those members assigned to their caseload.
  • Responsible for recommending to the Program Director changes that would improve service delivery and for implementing changes and new programming.
  • Provide case management services to a reduced case load

Requirements:

Education: Masters of social work, or related discipline.

Required Licensure: LMSW

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite or related software.
  • Experience working remotely and proficient with software/tools related to remote work.
  • Experience working with data in all forms including electronic formats and databases.
  • Ability to interact with staff, students, parents, and visitors at school while remaining professional, polite, and courteous.
  • Monitors and maintains data on services provided, and submits reports as required, to DWCCMHA, MDCH, and other agencies, as appropriate.
  • Reviews staff requests for leave and makes recommendations based upon program needs.
  • Monitors program funds for direct client assistance in coordination with the Finance Department, ensuring compliance with established accounting practices and program guidelines.
  • Assists in the recruitment of staff to ensure that vacancies are filled, and program objectives are met.
  • Complies with and adheres to department and NSO policies and procedures.
  • Adheres to established quality and performance improvement standards.
  • Works effectively with others to accomplish goals/resolve problems.
  • Organizes work well and uses time effectively.
  • Maintains consistent work attendance.
  • Maintains good operating environment by attending work on time as scheduled.
  • Professionally represents NSO and promotes NSO mission and vision statements.
  • Promotes a harmonious work environment.
  • Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to achieve results.
  • Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in program services.
  • Is open to new approaches and takes steps to increase knowledge, skills, and abilities, both from within and outside NSO.
  • Complies with contractual and regulatory requirements, as needed.
  • Fosters commitment, team spirit, pride, and trust.
  • Possesses good work ethic, drive, energy, and persistence to achieve goals. Takes accountability for job responsibilities.
  • Able to anticipate and bring about change when needed.
  • Performs other duties as assigned.

DISCLAIMER MESSAGE: The above elements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties of personnel so classified, or a contractual commitment, and NSO retains the right to amend or revise this job description at any time.

NSO is an Equal Opportunity Employer and is committed to excellence through diversity and considers candidates without regard to sex (including pregnancy related conditions) genetic information, race, color, weight, height, religion, nation, origin, citizenship, age, disability, martial or veteran status, misdemeanor arrest record, sexual orientation, transgender status or gender identity or any other legally protected status

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