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Ticket and Retail Sales Agent

2 months ago

Savannah, United States RIVERSTREET RIVERBOAT Full time
Job DescriptionJob Description

Job Description – Ticket and Retail Sales Agent

Reports to: Office Manager

Summary of Position: Welcome and warmly greet guests on arrival to gift shop or outdoor kiosk.
Manage the efficient and timely purchase of tickets and gift shop purchases.

Duties & Responsibilities:

  • Warmly and graciously greet all guests upon arrival
  • Be knowledgeable of daily and weekly boat schedule
  • Be courteous and helpful in guest’s decision-making process.
  • Up-sell and recommend additional add-on services to cruises
  • Answer telephone within two rings
  • Speak clearly to guests in person and over the phone
  • Accommodate special seating requests for guests whenever possible
  • Enter information in the computer efficiently and accurately
  • Maintain cleanliness of the work area and gift shop
  • Relay messages to sales department as needed
  • Thank guests as they leave and invite them to return

Qualifications:

  • Retail or Customer Service experience (preferred) no experience necessary.
  • Must be able to work in a standing position for long periods of time (up to 7 hours)
  • Must be able to communicate clearly and effectively in the predominant language(s) of our guests
  • Must have exceptional grooming habits
  • Must possess basic math skills and can handle money and operate point-of-sale system.