Staffing Account Manager

3 weeks ago


Houston, United States Octagon Consulting LLC Full time
Job DescriptionJob Description
Job OverviewThe Account Manager is the person in charge of managing a company's relationships with its customers. They oversee building long-term relationships with a group of customers and generally stay with customers for the length of their relationship with the company. The goal is to keep clients or accounts as long as possible. Account managers may be responsible for acquiring new business, be assigned prospects, given accounts, or a combination thereof. Tasks may involve project management, strategic planning, and sales support.Responsibilities and Duties
  • Generate sales among client accounts, including upsetting and cross-selling
  • Operates as the point of contact for assigned customers
  • Develops and maintains long-term relationships with accounts
  • Makes sure clients receive requested products and services in a timely fashion
  • Communicates client needs and demands to employer company
  • Forecasts and tracks client account metrics
  • Manage projects within client relationships, working to carry out client goals while meeting company goals
  • Identifies opportunities to grow business with existing clients
  • Coordinate with staff members working on the same account to ensure consistent service
  • Collaborates with sales team to reach prospective clients
  • Service multiple clients concurrently, often meeting deadlines
  • Keep records of client transactions
  • Resolving complaints and preventing additional issues by improving processes.
  • Recruit on current open orders of assigned clients.
  • Interview candidates, assess their qualifications, and recommend them to hiring managers.
  • Assist with employee management of temporary staff.
  • Any other assigned duty by supervisor.
Qualifications
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
  1. Account Management Experience
  2. Client-Focused Solutions Experience
  3. Project Management Skills,
  4. Ability to Communicate Client Needs with Staff
  5. Talent for Influencing Client Management
  6. Negotiation Skills
Education & Experience
  • Higher education (two- or four-year college degree) preferred.
  • 2-3 years of account management in staffing industry experience required.
  • Ability to build rapport and collaborate with others within the company and externally.
  • Understanding of consumer behaviors and industry trends.


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